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[New Job Vacancy] Analyst/Consultant- Customer Sales & ServiceAnalyst/Consultant- Customer Sales & Service job in JAC Recruitment India, (Gurgaon, Haryana) – Jobs in Gurgaon, Haryana

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Job Opening details:-
Company Name :-
JAC Recruitment India
Position Name :-
Analyst/Consultant- Customer Sales & ServiceAnalyst/Consultant- Customer Sales & Service
Company Location :-
Gurgaon, Haryana
Job Category :-
Back Office jobs

Full Job Description :-
Job title: Analyst/Consultant- Customer Sales & ServiceAnalyst/Consultant- Customer Sales & Service

Contract type: Permanent

Location: Gurugram

Specialisation:

Salary: ₹1,000,000 – ₹2,000,000 Annual

Reference: PR/101274

Contact details: Manisha Pant

Contact email: Manisha.Pant@jac-recruitment.com

Job published: October 18, 2021 17:51

Analyst/Consultant- Customer Sales & Service
Skill/Operating Group Customer Sales & Service Level Analyst/Consultant

Location Mumbai (preferred) / Gurugram / Bengaluru Travel Percentage Expected travel could be anywhere between 0 to 100%

Principal Duties
and Responsibilities:
Work with the Capability Network and the Market Unit leadership to support business development and thought leadership
Lead process and technology assessment, KPI and definition, solution and vendor assessment for different technologies
Gather business requirements, design process & solution for implementation of designed solutions
Leverage the comprehensive suite of analytics, consulting and technology solutions that Accenture offers to create relevant customer experiences across the customer lifecycle, drive business performance , identify cost optimization opportunities through people, process or technology interventions.

Qualifications:
Language Requirement
JLPT N3 qualified or better
Will be able to hold business conversations with Japanese leadership and clients
Will be able to generate deliverables in Japanese
Master of Business Administration / Post Graduate Diploma in Management

Experience:
2-6 years of relevant experience in managing full spectrum of sales, marketing & service programs execution, from strategy definition to technical delivery
Designing interventions to drive customer acquisition / customer engagement
Ability to analyze large volumes of data and combine them with macroeconomic factors and competitive benchmarking to cull out insights relevant to stakeholder teams
Exposure to analytical and data visualization tools
Identifying process improvement opportunities
Developing business case for designed strategies & technology solutions
Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems
Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution
Must be creative, innovative and be able to work in a fast-paced environment with the ability to abstract detail into larger patterns, familiarity with user-centered analysis and evaluation techniques
Hands on experience with at least one of the front-office or back-office market leading platform tools such as Salesforce, Adobe campaign, Marketo, Adobe Experience Cloud, IBM Watson, Genesys, Amazon Connect, Microsoft Dynamics etc.

Key Competencies and Skills:
Ability to conduct research to unearth facts and generate actionable insights/ ability to translate findings into actionable insights
Ability to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore/offshore
Ability to establish and build on working relationships effectively
Experience in multi-disciplinary design involving channels, people, process, policy, compliance/controls and technology
Experience in working with middle to senior management levels within existing organization / client organizations

Additional Information:
Excellent oral and written communication skills
Strong analytical skills and the ability to drive results-oriented decisions. Data-driven mindset within proven utilization of information to drive decisions, calibrate and results.
Highly organized, proven ability to develop efficient processes that elevate team performance and drive results
Proven success in navigating global matrixed environments and / or experience in client facing roles
Ability to work effectively in a remote, virtual, global environment
Ability to work in a fast paced and unstructured environment
Exposure to the process of developing capability

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