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[New Job Vacancy] Assistant Store Manager – Full Time – Foothill College Campus Bookstore job in Follett Corporation, (Los Altos Hills, CA 94022) – Jobs in Los Altos Hills, CA 94022

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Job Opening details:-
Company Name :-
Follett Corporation
Position Name :-
Assistant Store Manager – Full Time – Foothill College Campus Bookstore
Company Location :-
Los Altos Hills, CA 94022
Job Category :
 Management jobs

Full Job Description :-
This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store). Plans and prepares work schedules ensuring coverage. Greets customers and answers phones to respond to inquiries and resolve escalated issues. Provides training on Store, company, and/or school operations. Receive and unload merchandise verify orders, and displays merchandise in accordance with company standards. Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store. Partners with various support partners to include Store Operations, AP, HR, and Training. Consistently demonstrates Follett Values – Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.
Key Areas of Responsibility:

Supervises the work activities of sales team members FT/PT and Temporary including:
Schedules team members work hours
Trains new team members FT/PT and seasonal team members hired for peak seasons
Ensures Sales Team members follow company and store policies, procedures, and standards
Ensures the proper merchandising standards, promotion standards, creating displays, etc.
Performs onboarding procedures for new hires.
Greet customers and answer phones and provide information, direct callers and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
Receive, verify and unload orders as necessary.
Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
Stock shelves and take inventory per Store schedule.
May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
Executes merchandising standards, promotion standards, creating displays, etc.
May fill in for other personnel during breaks, lunch, vacation or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
Key holder with opening and closing responsibilities.
Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR) and works on collecting bad checks.Balances cash, credit cards and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches accounts receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing.Enters and produces the Daily Sales Report, month end reports, and payroll reports.
Applies shrink prevention practices and activities, such as visible customer service, etc.
Performs other duties as assigned.


Associate’s Degree or equivalent is preferred.
1 – 3 years of experience
1 – 3 years retail or bookstore experience preferred. Prior supervisory experience preferred. Computer literacy is required. Ability to organize and prioritize workload. Effective verbal and written communication.
General Computer Skills

Job Type: Full-time
Pay: $22.00 – $24.00 per hour

401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance


Day shift
Monday to Friday

COVID-19 considerations:COVID-19 Vaccination Required
Ability to commute/relocate:

Los Altos Hills, CA 94022: Reliably commute or planning to relocate before starting work (Preferred)


Associate (Preferred)


Customer service: 4 years (Preferred)
Retail Store Management: 1 year (Preferred)
Leadership: 2 years (Preferred)

Work Location: One location

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