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Job Opening details:-
Company Name :- Genesys
Position Name :- Associate AI/Machine Software Engineer
Company Location :- Hyderabad, Telangana
Job Category :- Back Office jobs
Full Job Description :-
Associate AI/Machine Software Engineer
About Genesys DX, Digital &AI Team
This is an exciting time to be part of Genesys DX Digital & AI Business Unit as we are innovating with speed and scale. You will be a key contributor to create the best cloud-based digital experience (DX) solution focusing on AI and providing an amazing end-to-end experience. As a part of Digital & AI team, you will help us builds Genesys core AI capabilities including Speech Understanding, Natural Language Understanding, and processing, chatbots, voicebots, knowledge surfacing etc., to power the next generation of Genesys products.
We are looking for problem solvers to help us build next-generation platforms, products, and services. You will work closely with a cross-functional team of developers, researchers and product managers on microservices and event-driven architectures. You will have an opportunity to work as a part of the team that does practical research and contributes to the development of new features, identifies technical risks, and finds alternate solutions to various problems.
Bachelor’s or Masters’ degree in Computer Science, or related technical field with 1-3 years Industry experience with product development.
Solid understanding and hands on experience in designing and implementing REST APIs using frameworks like Spring Boot, Flask etc.
Good understanding of Frontend development using frameworks like AngularJS/ReactJS.
Experience in working with AWS/Azure services and good understanding of Cloud development fundamentals
Have experience and interested in analysing and solving performance issues at scale.
Familiarity with AWS services e.g., EC2, S3, RDS, Load balancer, Cloud formation, VPC, R53 etc.
Keen to learn new algorithms, new application areas and new tools.
Exposure to development of AI/ML as a SaaS in cloud and managing infrastructure.
Experience in building, deploying, and improving Machine Learning models and algorithms in real-world products.
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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