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Job Opening details:-
Company Name :- Bellco Credit Union
Position Name :- Associate Director – Credit Card Product Manager
Company Location :- Greenwood Village, CO 80111
Job Category : Management jobs
Full Job Description :-
The Associate Director – Unsecured Portfolio role is responsible for leading the sustainable profitable growth of the Credit Union’s consumer portfolio, to include credit card and unsecured loans. The position is responsible for developing the strategic initiatives and executing the consumer strategy from current state to re-imagined state with inspirational leadership, delivering Bellco’s winning proposition in support of the enterprise commitment for our members. This position will work closely with leadership of operations, marketing and communications, compliance and legal, financial services and third-party vendor relationships. This role will contribute to the credit card and unsecured loans transformational effort to enhance the member experience across all channels. They are accountable for always doing the right thing for members, and ensuing that actions and behaviors drive a positive member experience.
The essential functions of this role include, but are not limited to:
Lead and own the data driven product management, acquisition, and lifecycle management strategies for credit card portfolios addressing behavior building opportunities covering end to end design, stages, segments, triggers, offers and holistic customer maturity curves.
Develop data driven acquisition and lifecycle management roadmap covering experimentation, offer delivery, processes, and member experience improvements.
Collaborate with appropriate data teams to develop methodology for measurement and attribution, participate in the development and use of appropriate statistical models, identify opportunities for optimizing LTP/CAC, and implement testing ideas to continuously enhance performance.
Be the departmental subject matter expert on latest data sources, both internal and third party, that can be leveraged for identifying actionable insights for cards lifecycle management program.
Work with analysts to develop customer models to predict customer response rates, customer frequency rates, and customer life-time value (LTV), etc.
Continual assessment and optimization of the consumer portfolio performance leverage data analytics and insights to maximize sustainable loan growth through differentiated product and portfolio offerings.
Creates and implements the roadmap for credit card and unsecured loans.
Responsible for the growth and quality of the credit card and unsecured loan portfolio. Sets the overall direction of the portfolio performance, analysis of market forces, assessment of the regulatory environment and compliance, and operational effectiveness for the underwriting of all consume credit card and unsecured product.
Ensures the development, implementation, documentation, and monitoring of consumer related matters; meeting or exceeding all regulatory agency guidelines and standards.
Must be knowledgeable of all bank lending and card services procedures and policies to manage the daily requirements of running the product. Stays current on all changes affecting the bank and communicates these changes to the department to ensure compliance.
Management retains the discretion to add to or change the duties of the position at any time.
Bellco provides a generous benefits package, including:
· 2 Medical plan options
· Dental Insurance
· Vision insurance
· 401(k) with impressive company match options (up to 8%)
· Healthcare Flex Spending Account
· Childcare Assistance Program with company contribution
· Company paid life insurance & long term disability
· Paid Time Off / Paid Holidays
Who We Are:
At Bellco Credit Union, our goal is to provide friendly service, great rates, fewer fees, and a focus on you! Bellco members experience both the member-focused approach of a local credit union along with the enhanced financial security of working with one of the largest credit unions in the State of Colorado. At Bellco, we strive to make a positive impact in our communities through helping members achieve greater financial empowerment and a better quality of life. As such, we are committed to always act with impartiality, fairness, and equity.
Visit us at www.bellco.org
Job Type: Full-time
Pay: $111,000.00 – $125,000.00 per year
Employee assistance program
Flexible spending account
Paid time off
Monday to Friday
credit card product management: 5 years (Required)
Financial institution: 3 years (Required)
Work Location: One location
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