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[New Job Vacancy] Associate Manager – Cash Settlements job in Eclerx, (Pune, Maharashtra) – Jobs in Pune, Maharashtra

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Job Opening details:-
Company Name :-
Eclerx
Position Name :-
Associate Manager – Cash Settlements
Company Location :-
Pune, Maharashtra
Job Category :-
Back Office jobs

Full Job Description :-
Roles & Responsibilities

Job Responsibilities
Perform supervisory role by independently managing Middle / Back Office ops for FX Settlements
Independently handle the process integrities and escalate challenges/ issues in a timely manner
Lead team size of 8 – 10 FTEs, conduct trainings, on-boarding, delivery management, performance appraisals, mentoring and attrition management
Build domain expertise and lead from the front along with sharing best practices within teams
Independently handle all client escalations and lead mitigation steps to prevent future escalations
Collaborate with Quality team in identifying process gaps and drive process improvements
Govern the processes through timely checks on daily metrics dashboard and reports
Should handle process related queries with Clients on daily/ weekly/ monthly basis

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