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Job Opening details:-
Company Name :- Standard Chartered
Position Name :- Associate Manager, Servicing and Transacting
Company Location :- Chennai, Tamil Nadu
Job Category :- Management jobs
Full Job Description :-
Primary Location: Asia-India-Chennai
Employee Status: Permanent
Posting Date: 01/Apr/2022, 9:25:13 AM
Unposting Date: Ongoing
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
The Role Responsibilities
Associate Manager, Servicing and Transacting is responsible and accountable for executing and delivering end-to-end, best-in-class client journey for Servicing and Transacting for RB clients in UAE / GBS with core focus to manage day-to-day processes & applications supporting business processes.
Illustrative processes but not limited to the below:
Primarily responsible for:
Regulatory reporting/ requests for uploading in Central Bank (namely, debit and credit card details, captured cards, 250K reporting, etc)
Support Retail COO & Head S&T towards business planning functions to help develop, document and implement business plans, processes and procedures, presentations for management and stakeholders on business operations and developments.
End to end preparation, checking and despatching of letters on receipt of enquiry from UAE Police department on returned unpaid cheques received via online mode as well as from branches through CEMS system
Align team objectives in line with the Retail COO & CJ Strategy to deliver the outcomes
Team collaborative back up support for the below activities:
Periodic visits to vendor premises to review, govern & monitor vendor activities of printing and despatching debit & credit card, cheque book production with regards to scheme management, plastic inventory, artwork, statement despatch reconciliation, mail management, archiving, monitoring SLA with vendors, validation of invoices raised by vendor for payments through E-proc system, as per laid down procedures.
Ensure Financial Reconciliation controls are adhered for accounts and TP systems under Retail COO ownership.
Governance and exception handling of Static Data Maintenance other hubbed activities.
Monitoring SR TAT
Monitoring e-Statement bounce
Handling and governance of physical returns
Process note revisions
Jersey PIN production
Special cheque book processing
Monitoring monthly exception reports (EMF)
Handling cleanup projects and related testings
Handling static data related letter dispatch
Products covered: All Retail Banking Products
Zero tolerance on any processing error
High Audit MCA rating
Highlight any risk immediately and transparently with the management
Client centric approach in all processes and decisions
Adopt DWD and the other principles as communicated by the Group COO such as having an End-to-end client focus, commitment to real time and high speed processing, quick decisions, etc.
Embed defined strategy/ scorecards/ objectives in areas of competitive advantage in the onboarding domain (including change management within the domain) along with digitization principles in redesigning for straight – through-processing whenever possible
Adopt existing and future process and technology initiatives and deliver outcome on standard metrics / scorecard for S&T processes, e.g. productivity, accuracy, service levels, losses/lapses, issues and ORF related to on boarding
Achieve high productivity and efficiency thereby resulting in improved service quality and a high level of client experience by maintaining a strong stakeholder management across functions to deliver end state process. This includes prioritizing initiatives and decisions related to the process.
Closely work with Client Journey Head / Retail COO to agree and resolve issues around the operating model, systems and processes to ensure these are considered and prioritised into investment plans, remediation initiatives and any other process as appropriate.
Strategy & Business:
Adopt and embed as per the refreshed strategic priorities to deliver our network, grow affluent business, optimize low returning markets, improve productivity, transform and disrupt with digital agenda.
Execute 5 tenants of operations for country client servicing journey by utilising the enablers to achieve exponential & customised customer obsession service, collaborate with relevant stakeholders to improve product/service offering as applicable & bring in effective process efficiency solutions by following below 5 Tenets
Being Transparent with internal and external stakeholders
Being a solution centre (not just services) for better client outcome
Making faster decisions
Real time and high speed TAT
Managing system, process and people end to end.
Culture of inclusion: Create an importance of developing an inclusive work environment in ensuring sustainable business growth which helps to unlock the conscious and unconscious bias decision making and equips to accelerate management capacity to include others.
Purpose of the bank: Driving commerce and prosperity through our unique diversity.
It’s critical for any organisation to have a clear purpose – to be clear on what we stand for, what we are trying to accomplish and what differentiates us from the competition. We should be able to articulate it to ourselves, our colleagues and importantly, to our clients
Our values: Our value behaviours constantly challenge us to represent the facts without being subjective by innovatively thinking out of the box showing our Entrepreneur skills of identifying opportunity and taking complete ownership in order to get desired results in a quick TAT through automation and fast paced actions of being agile while ensuring we are cheerful and spread positive vibes across teams.
Here for good: Our Group CEO reiterated our brand promise – Here for Good by mentioning that as much as we recognise the strengths we have, we can always do better. And we must never settle, we do the right thing and we do it together. It brings together our new Purpose, our valued behaviours and everything that helps us become a high-performance human bank and deliver on the Here for good promise.
Processes & Governance
Ensure that all processes/ practices in the Unit comply with the Bank’s risk and compliance procedures, regulatory requirements and Country addendum, to minimize security and risk exposure & ensure this is clearly defined/ trained and supported to enable best in class operation performance within the unit.
Work with Retail Products team to support new product / special project launches as per agreed Service Level Agreements, Turnaround time, productivity and accuracy measures and ensure robust performance tracking and communication of benefits and results.
Analyse and develop processes and work on system/process enhancements.
Implement & execute policies and procedures of the unit, ensuring consistency with Group standards
Ensure that efficient quality service is provided to both internal and external customers that meet or exceed agreed service standards of the key products/ services offered by Retail Business.
Work in collaboration with Process Development Unit (PDU), Business Risk (BRM) and relevant stakeholders to ensure all processes are documented, up-to-date and being effectively implemented by the operations team in Dubai and Chennai and to maintain a strong and appropriate control and compliance environment within the unit
People and Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and work in collaboration with risk and control partners
Adhere to Risk Management, Risk Metrics and objectives related to your function
Identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risk to the Group for Retail Banking clients and comply with applicable internal policies and external laws and regulations across our markets.
Ensuring appropriate focus on High risk and Very High-risk issues.
Execute responsibilities as outlined in the Group Operational Risk Framework of maintaining a strong and appropriate control environment covering Retail Banking businesses & restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations to regulators.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Central bank of UAE
Internal: Country Management Team, Product Team, Sales, Branches, CDD ops, Credit, Customer experience, Operational Risk, Compliance, PDU, etc
External: Auditor (Internal & External), Service Providers, Regulator(s)
Embed “Here for Good” and Group’s brand and values in the On Boarding Team UAE.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
Solid knowledge of Retail Banking products and operations of branch and other distribution channels .
Relevant business experience in operations, business analysis or project management.
Clear understanding of the Bank’s Operational Risk Framework or equivalent experience gained in other organisations
Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
Strong analytical skills, detail-focused with the ability to interpret large volume of information
Problem solving skills with ability to influence across all levels of business
Ability to independently drive initiatives with minimum hands-on supervision
Strong people management skills
Visit our careers website www.sc.com/careers
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