[New Job Vacancy] Call Center Representative job in Anakeesta, (Gatlinburg, TN 37738) – Jobs in Gatlinburg, TN 37738

Are you searching for a Perfect job or looking for new opportunity then celebsden.com is best choice for you to search your dream Job.

Job Opening details:-
Company Name :-
Anakeesta
Position Name :-
Call Center Representative
Company Location :-
Gatlinburg, TN 37738
Job Category :
 data entry Jobs

Full Job Description :-
A Call Center Representative at Anakeesta will answer incoming calls from guests inquiring about the park, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for guests interested in the park. Call Center Representatives must project a professional company image through voice and online interactions.
Job Responsibilities

Answer incoming calls and respond to guests’ emails
Resolve customer complaints
Provide service, event, and operational information to inquiring guests
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate parties
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up with guests when necessary
Complete call logs and reports
Other duties as assigned

Qualifications and Skills

High school diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately

Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:

401(k)
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday
Weekend availability

Ability to commute/relocate:

Gatlinburg, TN 37738: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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