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Job Opening details:-
Company Name :- Winking Lizard Tavern
Position Name :- Cashier/Hostess
Company Location :- Mentor, OH 44060
Job Category : Restaurant jobs
Full Job Description :-
**BOH Referral program!! Join our Lizard family and then refer a friend to work in the back-of-the house (Cook, Dishwasher, Food Expeditor) ! After six months, you’ll each receive $500.00 and after a year, you’ll each receive $500.00. To receive bonus, you’ll have to be employed with us!**
Winking Lizard Group Position Description
Job Title: Host
REPORTS TO: Management TeamFLSA: Non-exempt
SUMMARY: Creates the first impression with a guest in person or over the phone by greeting in a friendly manner, providing prompt customer service, and attending to their needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Promptly greets guests in a welcoming manner with a smile in person or over the phone.
Politely answers phone within 2 rings with sincere greeting per company standard, follows up with guests who have been placed on hold after 30 seconds.
Uses a 2-way radio to communicate with managers and the kitchen.
Is attentive to guests’ needs and requests manager assistance if unable to help the guest.
Monitors age requirements after 5:00pm by asking for identification from all guests who appear under 30 years of age.
Seats guests in desired area of the restaurant with menus and silverware following proper station rotation.
Observes tables and keeps track of open, occupied, and dirty tables to prepare for the next guest.
Assists servers during the shift by clearing and resetting tables for the next seating of guests.
Strategically rearranges tables and chairs to accommodate large parties without interfering with guest experience at neighboring tables.
Completes open menu counts every 20 minutes and relays information to the kitchen and managers.
Creates and runs a waitlist once restaurant is at capacity as directed by management, quotes accurate wait times and obtains accurate information from the guest as required by the waitlist software.
Maintains knowledge of daily and weekly food and beverage specials, seasonal menus items, and daily soup options, updates special board as needed and ensures correct menus are being used.
Ensures popcorn is ready at designated times, is fresh, and available throughout the shift as needed.
Accurately rings in all takeout orders and retail items in the POS system.
Accepts payment from guests and properly closes checks for takeout orders, loot card and merchandise purchases.
Delivers curbside orders to customer vehicles that have placed takeout orders and paid online or over the phone.
Follows Winking Lizard takeout procedures and checks all takeout orders are accurate in front of the guest prior to the guest leaving the building. Asks the guest if they need any condiments, silverware, or napkins for their order.
Cleans and keeps supplies stocked in the host area and surrounding areas throughout the shift.
Keeps host area organized and free of clutter.
Ensures all video games are in proper working order, notifies a manager of any malfunction.
Maintains clean floors in the host and waiting areas.
Completes opening and closing checklists for every shift.
Completes daily sidework and cleaning projects as designated on a checklist or assigned by a supervisor.
Helps keep restrooms clean and neat by performing a restroom check at designated times, restocking supplies as needed.
Checks and empties outdoor ashtrays frequently throughout the shift.
Properly uses POS equipment by using finger tips to ring in items. Does not use pens, credit cards, and other miscellaneous items to ring in orders.
Immediately informs a manager when a TV has a black screen or game ends.
Winking Lizard Group 3.2021 1
Gets a manager involved with all guest issues.
Requests the assistance of a manager when selling Lizardwear.
Maintains the Company expectations of performance and behavior as established in the Employee Handbook.
Mobility required during the entire shift
Reading, writing, basic math and excellent verbal communication skills required
Must be able to speak clearly and listen attentively to guests and other employees
Responsible, dependable, and flexible in scheduling
Capable of using point of sales system
Basic computer skills required
Is a team player
Able to respond in emergency situations to avoid imminent dangers to self and others
PHYSICAL REQUIREMENTS: For the safety of our employees Winking Lizard requires that employees seek assistance when lifting any item(s) over 50lbs.
Infrequent Occasional Frequent Continuous
(1-2X per shift) (3-12X per hour) (13-30X per hour) (30+X per hour)
Floor to waist Up to 50 lbs
Waist to shoulder Up to 10 lbs
Shoulder to overhead Up to 5 lbs
Carry Up to 10 lbs
Push/pull Up to 50 lbs
Responsibilities and tasks outlined in this document are not all inclusive and may change as determined by business needs.
I have read and understand the contents of this job description and am able to perform all essential functions of the position with or without an accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions without placing undue hardship on business operations. If an accommodation is required I will submit the request in writing to my management team.
Winking Lizard Group 3.2021 2
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Paid time off
Casual dining restaurant
Monday to Friday
COVID-19 considerations:The safety of our employees and guests is our top priority and we follow all local, state, and federal guidelines.
Winking Lizard is a non-smoking establishment and abides by the Ohio Smoke-free Workplace Act for both guests and employees. Employees are not permitted to smoke in or around the building, while on the clock or on break. Is this something you are going to be able to do?
Are you available to work weekends?
Day Shift (Preferred)
Night Shift (Required)
Work Location: One location
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