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Job Opening details:-
Company Name :- JPMorgan Chase Bank, N.A.
Position Name :- CB-WLS-Loan Servicing Manager-Vice President
Company Location :- Bengaluru, Karnataka
Job Category :- Back Office jobs
Full Job Description :-
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Corporate Centers are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
COMMERCIAL BANKING – LOAN AND AGENCY SERVICES DESCRIPTION – Deal set up, Servicing, Secondary Loan Trading Settlements
The CB – Loan Operations team is responsible for servicing a portfolio of syndicated (Agency and non-Agency) loans across 12 geographies in Asia, 6 in EMEA and the region of North America. The team also provides support to Secondary Loan Trading Settlements and Deal Set-up. Support is provided for the held to maturity and held to sale portfolios for the Commercial and Investment customers of the bank. Servicing involves deal set up, processing new and subsequent draws, pay downs, rollovers, interest and fees application, sub-participation support. Given global nature of the service delivery, the team provides 24/5 business support and partners with internal & External stakeholders across the globe, cutting across various time zones.
Team Manager/Associate- Loan & Agency- Wholesale Loan Operations
The Team Manager/Associate is a key position within the Loans group. He/She is expected to deliver on the specific tasks and requirements. These tasks will include the following functions:
Closely monitor the team on day to day basis to ensure all SLA’s are met and any exceptions are immediately escalated for resolution.
Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
Support the secondary trading desk with Tarde booking and settlements
Adherence to laid down QUALITY & QUANTITY SLA’s are met. Ensure in place, a robust workflow allocation model
Be the SME – Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.
Manage process escalations from internal/external customers
Should have an eye for detail to ensure all documents are processed and reviewed correctly.
Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
Ensure timely escalation to the management as and when required
Drive 100% compliance to Process related Policies, Guidelines and Controls.
Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours. Identify HIPO’s from immediate team and have well charted out plans for them in place
Identify and drive Process improvements and other initiatives.
Ability to work under pressure and deal with high volumes.
Identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenario’s
Strong communication skills with the ability to communicate at all levels
Ability to identify changes to processes and procedures to improve productivity and efficiency
Working successfully with others, valuing and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals
Experience in managing instances of individual performance and/or development improvement plans
Trainings: Identify process/soft skills based trainings to improve individual performances or as part of growth plans, Ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines
Back up/Team depth: Ensure backups/ team depth is on the high side with production backups identified & trained on critical work queues
Performance feedback: Ensure constructive performance feedback is passed on to the TM/OA layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed
Hiring: Assist with process hiring to backfill attrition or for new functional roles
Bachelor’s degree with a minimum of 10-12 years of relevant loan servicing work preferably for syndicated loans or experience in a back office/financial industry
Candidates with knowledge of loan systems like loan IQ will hold an added advantage
Candidates must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
Strong risk & control mindset
Knowledge of investment banking products including Loans
Experience in driving small to medium sized projects with strong results
Strong people and performance management skills.
Strong escalation management skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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