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Job Opening details:-
Company Name :- Genesys
Position Name :- Channel Solution Consultant
Company Location :- Bengaluru, Karnataka
Job Category :- Back Office jobs
Full Job Description :-
Genesys is currently recruiting for Channel Solution Consultant to join our Pre Sales team. As Part of the India team this role requires active engagement in Pre Sales work across a variety of Genesys Solutions. A Channel Solution Consultant will work closely with the partner channel, presales team to drive new business and address any technical questions raised throughout the enablement and support process for partners. The Channel Solution Consultant works in a consultative and delivery role to support the enablement of the partners; and identify & qualify requirements gathered by partners and map them to Genesys software, services. This partner collaborative role works with various levels of partner organizations tailoring the messaging to meet the needs of various stakeholders.
Responsibilities Of The Role Include (But Not Limited To)
Work alongside Channels and Presales team to provide consulting and technical expertise regarding the Genesys solutions:
Manage assigned partner to help progress sales opportunities.
Support to develop a comprehensive understanding of the overall customer’s objectives.
Your role as Channel Solution Consultant is to enable the partners on Genesys Solution for the presales function; to support the partner in the initial technical discussion to qualify an opportunity; act as a link between the partner teams and Solution consulting team. Due to the technical complexity of the Genesys offering, this role is imperative to the success of partner opportunities. It will involve designing professional high level solution designs (HLSD) and network architecture for customer deployments.
You will develop and apply best practice principles in the areas of Solution Consulting and be able to engage effectively with executive and middle level management.
8 – 14 years of relevant professional experience in CX industry
Channel Solution Consultant is imperative to the success of sales opportunities and requires to have a good understanding and experience of the CX industry, particularly as it relates to contact centres, digital, online and social platforms.
Must possess string understanding of network architecture.
Experience of working with Telco is an additional benefit.
This person is a professional, self-motivated individual who has the ability to function well in a distributed field sales organization.
Must possess strong presentation, verbal and written skills, have the ability to facilitate sales with an emphasis on the business and technical aspect and reference a comprehensive understanding of the overall customer’s objectives.
Experience designing contact centre solutions.
Experience of working with SaaS/ Cloud offerings is required.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.
As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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