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[New Job Vacancy] Client Services Supervisor job in STM Canna, (Spokane, WA 99212) – Jobs in Spokane, WA 99212

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Job Opening details:-
Company Name :-
STM Canna
Position Name :-
Client Services Supervisor
Company Location :-
Spokane, WA 99212
Job Category :
 Management jobs

Full Job Description :-
Position: Client Services Supervisor
Reports to: CEO
Job Overview:
The Client Services Supervisor is the lead member of the Client Services team and is responsible for managing the onsite, in-house and virtual training program for current and potential customers throughout the United States and Canada. The training experience includes onboarding new customers, educating customers on the functionality of each product, and effectively documenting and communicating client feedback across internal teams. Additionally, the Client Services Supervisor will collaborate with internal departments to effectively manage the finished goods inventory and shipping process for all STM products and accessories. The supervisor will lead efforts to resolve product issues and help identify opportunities for product improvement. For many clients, the Client Services department is the single client-facing point of contact for STM Canna, thus the ideal candidate will create a department that consistently conveys industry expertise, professionalism and the highest level of service.
Responsibilities and Duties: Supervise client service operations, with the goal of providing prompt and professional resolution of support and customer service inquiries via phone, email and the website, as well as developing and maintaining positive business and customer relationshipsDevelop and implement processes and procedures to improve operational efficiencyOversee cross functional work areas targeted to resolve issues raised by clientsPerform an analysis of current tools and CRM performance, proposing alternative solutions if neededManage the training and travel schedule for virtual demonstrations/webinars and onsite visits for existing and prospective customers.In collaboration with the Client Service Associates, maintain training curriculum, including onboarding and refresher training on machine knowledge, operational processes, talking pointsPerform needs analysis of existing and potential customers to meet their strategic goalsCollaborate with other Client Services team members to ensure instructional materials meet the needs of end usersAdditional duties include assisting with sales calls, following up on client inquiries, and providing technical sales support.Keep CRM database current by daily logging all client activityTypical Office Hours: Monday through Friday, 8:00 am to 5pm (or as agreed upon).Additional time may be required on evenings and weekends based on industry events, trade shows and training.
Desired Qualifications: 5+ years of experience in training development and deliveryStrong understanding of training principles, tools and best practicesExperience with training content development and presentationsKeen attention to detailProactive thinker & problem-solver, constantly seeking process improvement opportunitiesExcellent listening, verbal and written communication skillsDemonstrated ability to quickly build positive team relationshipsNimble, thrives in a fast-paced environment with a rapidly growing teamHigh degree of proficiency in MS Office products. Ability to use databases.Prior experience working in the cannabis industry or customer support role a plusWillingness to travel for trainings when needed based on client demandMust have a clean record and a current passport (or willingness to apply for one)
Job Type: Full-time
Pay: From $53,000.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

Spokane, WA 99212: Reliably commute or planning to relocate before starting work (Required)

Experience:

Training & development: 3 years (Required)
Client Services & Customer Support: 5 years (Preferred)

Work Location: One location

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