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Job Opening details:-
Company Name :- Amazon.com Services LLC
Position Name :- Content Developer , Consumer Customer Service Support
Company Location :- Nashville, TN
Job Category : Content writing jobs
Full Job Description :-
Bachelor’s Degree or equivalent.
3+ years of solid, demonstrated content management and project management experience.
Experience with content management processes and tools.
The Consumer Customer Service Support team (C2S2) is seeking a Content Developer. In this role, you will create, localize, and publish content designed to help our customers and customer service agents (CSAs). You will be responsible for supporting the long-term strategy of a key, global project with several stakeholders and complexities.
The role requires excellent writing skills, technical expertise, and deep product knowledge. You will work closely with multiple businesses, including the Customer Experience team (CX), Public Relations (PR), and Legal teams.
In this role, you will be responsible for providing and maintaining customer-facing content such as website Help pages, as well content for our CSAs including blurbs, articles, email templates, and references for use in addressing specific customer contacts. Content Developers also track the performance of content using data, anticipate and resolve bottlenecks, provide escalation management, and support business teams with appropriate information to make trade-offs between business needs and technical constraints.
To excel in this position, you must be comfortable in a fast-paced, high-energy environment. You must be able to manage tight deadlines and develop realistic schedules. You must be comfortable writing, creating, and publishing high quality content for a variety of audiences.
Key job responsibilities
Write and publish content for our internal and external customers.
Create content to address urgent or rapidly developing situations that impact customers.
Make recommendations to inform content strategy.
Manage several complex projects simultaneously, with a sense of urgency.
Collaborate with multiple teams to gain alignment on content strategy and execution planning.
Collect data and insights to inform strategic decisions.
Identify opportunities to improve content development processes.
Work an on-call schedule to provide content support for escalations or urgent situations.
Ability to communicate effectively with global stakeholders and senior leadership.
Excellent verbal and written communication skills.
Intermediate HTML and/or XML skills and experience with publishing tools and industry-standard Content Management Systems (CMS).
Experience writing content using DITA or similar structured authoring standards.
Experience developing content for an international audience and working with localization teams.
Ability to use hard data and metrics to back up assumptions and develop hypothesis.
Ability to think clearly, analyze quantitatively, problem-solve, and prioritize.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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