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Job Opening details:-
Company Name :- Comcast
Position Name :- Content Editor, Learning & Development
Company Location :- Philadelphia, PA 19103
Job Category : Content writing jobs
Full Job Description :-
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
POSITION SUMMARY Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As part of ULearn, Comcast’s internal Learning & Development organization, you can be a part of developing employees and leaders to create exceptional customer experiences across video, mobile, internet, and entertainment. We are currently hiring for a Content Editor to join the Learning Experience Design team in ULearn. In this role, you will partner within and across multiple teams to bring learning to life via the written word. The right candidate is a self-motivated, independent, and critical thinker with wide-ranging writing skills and an inherent understanding of branding, tone, and voice.
The content editor will be responsible for the creation, execution, and delivery of written content across channels such as digital learning, descriptions in Workday, email text, video scripting, and more.
In addition, this person analyzes which content works best to drive usage and increase memorability, and ensures all learning products’ text meet delivery specs and appropriate format for online/print/verbal distribution. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. As you read this description you’ve already thought of ten ways to make it more concise, interesting, and accurate.
You collaborate across the organization to co-create impactful learning, including but not limited to:
Writes, reviews, edits, and manages creative and technical content for a variety of learning products
Adapts language and style to reflect brand voice and tone
Partners with the ULearn team to create template library and conducts audits to ensure the value, organization, and consistency of existing content
Partners closely with cross-functional partners inclusive of learning product development teams
Regularly collaborates with our Workday/LMS and product marketing teams to ensure copy and design complement one another and are aligned with other learner-facing content and experiences.
Improve quality design and enhance user experience
Writes and/or edits online articles and announcements and other related, informative or promotional materials
Reads copy or proofs to detect and correct errors in spelling, punctuation and syntax.
Allocates space for story text, photos and illustrations according to space parameters and copy significance using knowledge of layout principles.
Merges content from a variety of sources to create unified, appropriate content
Re-edits to create text that meets the objectives of the organization
Influences and maintains standards for written content across a variety of learning modalities
Maintains a strong grasp of layout principals for web; ability to select, size, prep and create new images for web using Photoshop.
Socializing proposed content choices, listening for both passive and active feedback and iterating based on that feedback along the way
Creating inclusive learner experiences, including using global accessibility standards and ensuring that all learners, regardless of identity, feel included and represented in your content
Developing online or print-based learning materials adhering to ULearn internal style and brand guidelines
Applying Agile/Scrum methodology to co-create products, test, deploy, and improve in an iterative fashion
Planning your work, monitoring progress, and documenting project issues through an online project management tool, you communicate risks and needs with others and don’t “wait” for someone else to manage your time and deliverables
Prioritizing quality assurance across multiple standards of excellence
Consistent exercise of independent judgment and discretion in matters of significance.
You stay contemporary in your field and adjacent fields
Other duties as assigned
A lifelong learner with an insatiable curiosity
Strong interpersonal communicator, whose skills extend to both written and verbal communication, with a knack for diplomacy and building relationships – you see collaboration as critical to getting the best outcome and are a pleasure to work with
Self-motivated, resilient, and deadline-oriented professional.
You have solid project management skills – the ability to meet or exceed deadlines and timelines, balance multiple priorities, work under pressure and work collaboratively across teams
You are able to be proficient with the Microsoft Office family, especially, powerpoint, outlook, word, teams, and excel
You are familiar with working in both waterfall and agile environments and are successful in both
You navigate ambiguity, work well under pressure, and adapt quickly to changing information and priorities
BA/BSor equivalentin experience and non-university education/certification: Professional Writing, English, Communications, Technical Writing, Multimedia Development and/or related fields
At least five (5) years’ experience delivering results in drafting UX/digital content and/or content strategy, writing and editing customer-facing content in a variety of formats, primarily for the digital space.
MA/MSor equivalentin experience and non-university education/certification: Professional Writing, English, Communications, Technical Writing, Multimedia Development and/or related fields
Proficient use of the Adobe Suite, especially InDesign, but also Illustrator
Capability with coding for websites/UX
UX Interviewing/Research experience
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Master’s Degree, Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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