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Job Opening details:-
Company Name :- Rover
Position Name :- Content Writer/Editor
Company Location :- Remote
Job Category : Content writing jobs
Full Job Description :-
Who we are:
Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, London, San Antonio, Spokane and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We’re an agile, fast-growing company, and our leadership comes from some of the world’s most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
Please note we are only considering applicants located in one of our approved remote work locations: WA, CA (excepting San Francisco), MT, TX, FL, and WI
Who we’re looking for:
We’re looking for a Content Writer/Editor to join the Rover Skills and Knowledge Program Management team. In this role, you’ll equip customers and employees with the knowledge they need to navigate using Rover’s platform and services by writing compelling, high-quality articles for the Rover Help Center and in Rover’s internal knowledge management system. You’ll act as a key link between our engineering, product, marketing, and internal operations teams to fill content gaps that drive self-service on the platform. You’ll also equip our customer-facing agents to succeed in their roles by writing and editing our internal workflow, policy, and process documentation and job aids using SME support and source materials.
Can you communicate complex information clearly and concisely without relying on jargon? Are you passionate about solving problems and improving customer and employee experiences? Let’s chat!
Write, edit, and optimize articles for the Rover Help Center and Rover’s internal employee knowledge management system (Confluence) Proactively identify and action content needs for all Ops audiences, by partnering with product, marketing, PR, engineering, and Ops leaders Prepare content for localization efforts Manage content-related projects for multiple stakeholders Identify and action process improvements and tool optimizations Use data to measure content performance and drive better results Make strategic choices about knowledge base organization and logic that enables employees to find what they need when they need it
2 to 5 years of experience writing and editing customer and employee-facing content Experience working with a team of product/program managers and managing stakeholders at various levels Strong critical thinking and problem-solving skills Thrives working within ambiguity and comfortable with a high degree of autonomy Demonstrated ability to communicate in a clear, concise manner Customer-focused (advocates for the customer experience)
Experience working at a tech company or in a startup environment Experience working in a marketplace or B2C organization Experience working with customer support teams
Benefits of Working at Rover.com:
Competitive compensation 401k Company Equity Flexible PTO Competitive benefits package, including medical, dental, and vision insurance Commuter benefits Bring your dog to work (and unlimited puppy time) Doggy benefits, including $1000 toward adopting your first dog Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly (currently on hold due to Covid19) Regular team activities, including happy hours, snow tubing, game nights, and more (currently performed virtually due to Covid19)
Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.
We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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