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Job Opening details:-
Company Name :- Agilent Technologies, Inc.
Position Name :- Customer Service Admin
Company Location :- Gurgaon, Haryana
Job Category :- Data Entry jobs
Full Job Description :-
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.
Collections Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.
Evaluates customer service assignments and determines actions required
Customer service tasks involve analysis and new/customized approaches
Solves complex administrative problems requiring breadth/depth of customer service knowledge
The Customer Service Specialist is a key role who will interface with customers and be an active player with our pre- & post sales rep, engineers and other representatives to handle a variety of pre- and post-sales functions. Some of the minimum skills required are below:
Bachelor degree in business administration/equivalent
Minimum of 3-4 years of total experience for entry to this level.
Requires extensive knowledge and skills to complete specialized tasks.
Customer service mindset and problem-solving capabilities
Positive attitude to delight customers, above and beyond the call of duty
Able to clearly articulate messages to a variety of audiences
Able to establish and maintain strong relationships
Time management in fast paced environment
Organizational skills to maximize productivity
Adapts to customer situation & different personalities
Is always seeking to improve the job and provides solution oriented feedback
Demonstrates business judgment by knowing when to work independently and when to collaborate
Ability to solve complex issues that are in the best interest of the customer and the company
Positively manage stress that is typical in a customer service environment
Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
Knowledge of SAP is a must
Collaboration skills to work with multiple departments to get the task completed
Good MS office skills and preferably some experience with business applications.
The language requirements for this position are Excellent Written and Verbal English communication and any other language is an advantage.
Open to work in the evening and night shift
Location for this position is Gurgaon/ Manesar. Candidate should be open towards working at Manesar site
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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