[New Job Vacancy] Customer Service and Support Specialist job in Electronic Merchant Systems, (Cleveland, OH 44113) – Jobs in Cleveland, OH 44113

Are you searching for a Perfect job or looking for new opportunity then celebsden.com is best choice for you to search your dream Job.

Job Opening details:-
Company Name :-
Electronic Merchant Systems
Position Name :-
Customer Service and Support Specialist
Company Location :-
Cleveland, OH 44113
Job Category :
 data entry Jobs

Full Job Description :-
Customer Service and Support Specialist
Required Duties and Responsibilities:

Respond to incoming phone calls, emails and chat from EMS merchants
Provide your customer with an exceptional experience and drive client satisfaction
Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

Qualifications:

Passion for high levels of Customer Service
Desire to be a punctual team player
Attention to Detail
Basic aptitude for troubleshooting hardware, software and communication issues
Ability to navigate a computerized data entry system (training is provided)

Job Benefits:

On the Job training program
Business casual dress code
Excellent location in Tower City
Medical, Dental and Vision insurance available after 90 days of employment
401K program available after 180 days of employment

This Company Describes Its Culture as:

Detail-oriented — quality and precision-focused
Stable — traditional, stable, strong processes
People-oriented — supportive and fairness-focused
Team-oriented — cooperative and collaborative

Job Duties:

Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Other duties as requested

Communication method(s) used:

Email
Phone

This Job Is:

A job for which military experienced candidates are encouraged to apply

Job Type: Full-time
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Ability to commute/relocate:

Cleveland, OH 44113: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Work Location: One location

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