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Job Opening details:-
Company Name :- En – The Japanese Restaurant
Position Name :- Customer Service Executive
Company Location :- India
Job Category : Restaurant jobs
Full Job Description :-
En The Japanese Restaurant Delhi , Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information about Services.
The Job Role and Responsibilities
The primary responsibilities of a Customer Service Executive would be:
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. EN Japanese Resturant looks for candidates who have good communications skills, interpersonal skills. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer’s problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that we look for in a candidate are: • Good communications skills.
Ability to listen and active problem solving skills.
Good interpersonal skills.
Ability to handle pressure
Preferred if have experience from Hospitality Industries.
Preferred if have Japanese language.
Apply details :
Send Resume on : firstname.lastname@example.org
Corporate Office Address :
Human Resource Department
Corp. Office: 555, Udyog Vihar
Phase – V Gurgaon , Haryana
Cont No- +91-XXXXXXXXXX
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