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[New Job Vacancy] Customer Service Manager job in British Swim School, (Redwood City, CA) – Jobs in Redwood City, CA

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Job Opening details:-
Company Name :-
British Swim School
Position Name :-
Customer Service Manager
Company Location :-
Redwood City, CA
Job Category :
 Management jobs

Full Job Description :-
Our amazing, mission-based organization is looking for a FUN Site Manager! At British Swim School, Site Managers lead the onsite team of Swim Instructors and Deck Ambassadors to ensure day-to-day pool activities run smoothly. The Site Manager runs efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Adherence to British Swim School policies and procedures ensures that families expectations are met and exceeded. The Site Manager also is the day-to-day contact with the Pool Partner, making sure that relationship is running smoothly.

Excellent culture – mission driven managers that give back to the community and their staff
Opportunity for growth at a business with massive expansion opportunities
Structured, paid training (including lifeguard certification)
PTO for part time and full time employees
Paid birthday time off
Highly competitive pay
Health benefits for full time employees
Company matched retirement account
Robust employee retention program
Happy, laughing, singing KIDS

Successful candidates will be RELIABLE, NURTURING, ENERGETIC and love to have FUN.
Main responsibilities include:

Greet families at the door and make them feel welcome and excited to be at British Swim School!
Create positive first impressions and conduct appropriate orientation for new families.
Ensure the deck is set-up, maintained during class and cleaned up at every shift.
Celebrate move-ups and birthdays with singing, photographs, and handing out take-home materials.
Post photos and videos to social media in a fun and personal way.
Get to know the kids and the classes so you can manage the class schedule, attendance, lesson board and report attendance.
Assist the parents with questions they have about their schedule, class notes and progress with their kids.

Experience working with children and a love of swimming is a plus!
18+ Preferred
Job Types: Full-time, Part-time
Pay: From $23.00 per hour

Employee discount
Flexible schedule
Paid time off


Monday to Friday
Weekend availability

COVID-19 considerations:Face masks are recommended for families and staff. Staff is required to be fully vaccinated if eligible. Further details in link:
Work Location: Multiple Locations

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