[New Job Vacancy] Customer Service Manager job in ISN Corporation, (Oklahoma City, OK 73106) – Jobs in Oklahoma City, OK 73106

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Job Opening details:-
Company Name :-
ISN Corporation
Position Name :-
Customer Service Manager
Company Location :-
Oklahoma City, OK 73106
Job Category :
 data entry Jobs

Full Job Description :-
Company Description
Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN’s portfolio includes work with over 100 Federal agencies.
ISN Corporation has been awarded a place in the Washington Business Journal’s list of the 50 Fastest Growing Government Contractors. ISN is was also on the Business Inc. Magazine’s 5000 List of Fastest Growing Private Companies for two years.
ISN Corporation offers many competitive benefits to its employees, including:

Major medical insurance with prescription coverage
Dental plan
Flexible spending
Short-term and long-term disability benefits at no cost to employees
Basic life insurance at no cost to employees
Retirement Plan
Paid leave with accrual beginning at Date of Hire

We are looking for an energetic, self-starting, organized, detail-oriented candidate with the ability to multitask in a fast-paced environment to join our team.
Headquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISN’s portfolio includes work with over 100 Federal agencies.
ISN Corporation has been awarded a place in the Washington Business Journal’s list of the 50 Fastest Growing Government Contractors. ISN is was also on the Business Inc. Magazine’s 5000 List of Fastest Growing Private Companies for two years.
ISN Corporation offers many competitive benefits to its employees, including:

Major medical insurance with prescription coverage
Dental plan
Flexible spending
Short-term and long-term disability benefits at no cost to employees
Basic life insurance at no cost to employees
Retirement Plan
Paid leave with accrual beginning at Date of Hire

We are looking for an energetic, self-starting, organized, detail-oriented candidate with the ability to multitask in a fast-paced environment to join our team.

Job Description
ISN is seeking a Customer Service Manager to support the HUD Sec-Held contract.
The ideal candidate for this position will have at least 3 years of single-family mortgage servicing customer service (no college degree) or 2+ years with a college degree.
SPECIFIC ROLE AND RESPONSIBILITIES:

Manage customer service staff of 4-8 CRS handling calls and tickets related to the HUD Partial Claim loan portfolio
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop customer service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Maintain an orderly workflow according to priorities

Qualifications

2+ years of single-family mortgage servicing customer service experience (with a degree) *OR* 3+ years of single-family mortgage servicing customer service experience (without a degree)
Excellent oral and written communication skills
Superior organizational Skills
Proficient in MS Office Suite and other specialized software applications
10 – Key Data Entry
40 -50 WPM
Time management skills with the ability to self-manage.
Works well with others in a team environment or independently.
Communicate information and state problems or challenges to be resolved in a clear, concise, courteous, nondiscriminatory and professional manner, and be able to provide necessary clarification.
Must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished.
Strong attention to detail.
High School diploma
College degree preferred

Additional Information
ISN Corporation is an Equal Opportunity Employer
ISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.
ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.

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