[New Job Vacancy] Customer Service Representative job in Express Employment Professionals, (Ferndale, MI) – Jobs in Ferndale, MI

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Job Opening details:-
Company Name :-
Express Employment Professionals
Position Name :-
Customer Service Representative
Company Location :-
Ferndale, MI
Job Category :
 data entry Jobs

Full Job Description :-
We are searching for a Customer Service Representative to join the office team in a direct-hire position with a family-owned wholesale company located in Ferndale that has been in business for over 80 years.
Schedule: 8:00am – 4:30pm / Monday-Friday
Pay Rate: $17.00/hr
Benefits: Medical & Dental Insurance, PTO, Paid Holidays, 401k w/ Match, Life Insurance, & Annual Bonuses
Training Available! This position is perfect for a candidate with experience working in a hardware store such as Home Depot or Lowes looking for an entry level office position to start a career.
Responsibilities:

Answer customer phone calls and assisting with order placement, product questions, shipment tracking, processing payments, troubleshooting, complaints, returns/damages, etc.
Providing product and service knowledge, upselling, and assisting with product selection based on customer needs
Data entry of customer orders and looking up part numbers in ERP system
Prepare and print acknowledgements and packing slips for customer orders
Prepare quotes and resend invoices per customer request
Front counter, assisting customers picking up orders from the office
Document and update customer records based on interactions
Assist in daily paperwork, data entry, and inventory control
End of day register close-out and balancing

Qualifications:

Strong computer literacy and experience in Microsoft Office
Friendly, outgoing attitude to build relationships with customers
Ability to develop and maintain a knowledge base of evolving products and services
Comfortable multitasking, detail-oriented, and self-motivated
Must being willing and motivated to learn

APPLY TODAY! WE ARE HIRING NOW! Please submit your resume to this posting or call Jessica at 517-546-5627
Job Type: Full-time
Pay: $17.00 per hour
Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Schedule:

8 hour shift
Day shift
Monday to Friday

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

Ferndale, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

Microsoft Office: 1 year (Preferred)
Customer service: 1 year (Preferred)
Order entry: 1 year (Preferred)

Work Location: One location

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