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Job Opening details:-
Company Name :- UpGrad Education Pvt Ltd
Position Name :- Customer Success
Company Location :- Bengaluru, Karnataka
Job Category :- Education jobs
Full Job Description :-
upGrad Jeet is a 100% subsidiary of upGrad, which is the market leader in the upskilling segment in India.upGrad Jeet is a rebranded entity from THE GATE ACADEMY that aims to create a world class product that will bring fundamental changes in the way technology enables learning in future. upGrad Jeet aligns with the brand’s ambition of Rural India penetration strategy in making Bharat employable. upGrad Jeet aims to ensure the win(“Jeet”) of every learner. Winners need to sweat it out every day to win and the course is exactly designed to make every aspirant become an active learner. With daily and weekly goal settings, notification-based study reminders, one-to-one mentorship, 24/7 doubt solving, revision modules, personalization all driven by technology, upGrad Jeet stands for participative learning. We have the best faculties to teach and make you solve thousands of questions while you learn from basic concepts to mix, and complex ones to ultimately solve questions at the actual exam level and beyond. The learning methodology is like a guided tour where each and every learner is supported according to their level.The opportunity lies in being a part of the initial winning team that will be backed by upGrad to create non-linear growth opportunities by deeper penetration in the job seeker’s market of Tier 2 & 3 towns.Roles and Responsibilities We are looking for an energetic individual with a bent towards mentoring students in the e-learning and exam preparation industry. The selected candidate will be an integral part of a key function that enables students to achieve success. The ideal candidate is expected to fulfill the below mentioned roles and responsibilities.Communicating with students aspiring for government job entrance exams to guide them in their learning journey with upGrad Jeet.Guiding the students about upcoming exams, notification details, application processes, opportunities, etc.Motivating the students to consume content and experience the features & content available on the platform.Ensuring that students follow the prescribed study plan recommended for them.Ensuring that the students’ queries are communicated in a timely manner to the faculty and solution is shared within the stipulated time.Handling inbound calls and WhatsApp messages of the students assigned to maintain an above average customer satisfaction metric.Job Types: Full-time, Regular / PermanentPay: ₹200,000.00 – ₹400,000.00 per yearSchedule:Day shiftApplication Question(s):Are you open to relocate to Bangalore Location ?What is your Annual Current/ last CTC?Education:Bachelor’s (Required)Experience:total work: 2 years (Required)Customer service: 1 year (Required)Language:Hindi (Required)
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