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[New Job Vacancy] Customer Success Manager job in Serrala, (Remote) – Jobs in Remote

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Job Opening details:-
Company Name :-
Position Name :-
Customer Success Manager
Company Location :-
Job Category :
 Management jobs

Full Job Description :-
Serrala is a fast-growing global B2B Fintech software company headquartered in Hamburg, Germany. Serrala optimizes the universe of payments for organizations that seek efficient cash visibility and secure financial processes. As an SAP Silver Partner, Serrala supports over 3,500 companies worldwide with advanced technology and personalized consulting to optimize all processes that manage incoming and outgoing payments: from order-to-cash, procure-to-pay, and treasury to data and document management. Represented on three continents with 16 regional offices in Europe, North America, and Asia, over 700 employees are dedicated to service companies of all industry sectors – from medium-sized companies to global players, covering 20% of Fortune 500 and 50% of DAX companies.
What’s in it for you?
· Phone & Internet Reimbursement
· Competitive salary
· Generous PTO
· Benefits start on Day 1
· 401k w/ 4% match
Customer success is a central part of our corporate culture at Serrala. Our customer success team is an independent global team that can fully focus on understanding and maximizing the value that our customers get from our products – sales, onboarding or support is handled by other, specialized teams. Serrala serves almost 3000 B2B-Customers worldwide with a broad range of 20+ products and because of this, there is not a cookie-cutter approach for customer success. We continuously build and fine-tune our approach and find individual solutions for each region, industry, product, and customer. This is the perfect environment to introduce your ideas and to be part of our amazing growth story!
Essential Duties and Responsibilities:
· Establish and nurture relationships through email, phone, and virtual communication with Serrala’s customers at all levels (Finance Directors to key users).
· Plan and conduct customer interviews that help you to understand how our customers define success and create mutual plans to make sure customers get the most value out of our software.
· Measure customer sentiment for Serrala in general and on the product level and generate insights for our internal service and product teams.
· Closely align with other customer-facing functions like consulting, global support, and sales to validate your hypothesis around the existing customer base.
· Structure and quantify insights gathered during interviews and tap into additional sources of information to create a 360-degree health score for each customer on the product level.
· Define engagement strategies, campaigns, and measures in alignment with other departments that boost customer engagement and satisfaction – for individual customers or groups of customers.
· Bachelor’s degree in Business, Finance, or a related field. Master’s Degree in Business, Finance, or related field preferred.
· 3+ years of experience in a customer-facing role, ideally in a B2B software/technology environment.
· Experience with CRM/CS tools like SalesCloud or Gainsights.
· Excellent communication skills, both written and verbal.
· Track record of quickly grasping complex & technical processes, preferably related to finance and technology.
· Exhibit a do-anything attitude to provide a stellar customer experience.
· Focused, diligent, outcome-driven individual that can work well with ambiguity.
· Takes pride in service and has a passion for communicating & coordinating.
· Professional experience with Accounts Payable or Accounts Receivable processes is highly preferred.
· Willingness and ability to travel.
Serrala is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, familial status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, general treatment during employment, termination, layoff, recall, and leave of absence.
Job Type: Full-time

401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Work from home


Monday to Friday

Supplemental Pay:

Bonus pay


Bachelor’s (Preferred)


Customer Success: 2 years (Required)

Work Location: Remote

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