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[New Job Vacancy] Customer Support Content Writer job in Checkr, (Denver, CO 80239) – Jobs in Denver, CO 80239

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Job Opening details:-
Company Name :-
Checkr
Position Name :-
Customer Support Content Writer
Company Location :-
Denver, CO 80239
Job Category :
 Content writing jobs

Full Job Description :-
Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $5B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation.
The Support Content Writer is laser-focused on delivering a delightful and efficient customer and candidate experience. In this role, you’ll build internal efficiencies across the support organizations through the development of knowledge base articles, workflow guides, and email templates. Success will be measured by content effectiveness, audience influence, and consumption. The role requires a high degree of cross-functional interaction and demands excellent communication skills. An ideal candidate is a person who is proactive, driven, organized, and thrives in a fast-paced environment.

Responsibilities:

Develop and maintain workflow guides, internal knowledge base articles, and email macros
Manage article feedback loops which allow the support staff to contribute and optimize knowledge assets
Identify, prioritize, and strategize the development of content that will provide maximum value for internal teams supporting Checkr customers and candidates
Gain expertise in Checkr’s product offerings, dashboard functionality, and compliance considerations as it relates to the customer/candidate’s interaction with the Checkr product
Stay informed of product changes to ensure content is kept up-to-date and accurate
Maintain backlog, and report on what content needs to be updated, created, augmented, etc
Assist in restructuring migrating the knowledge base to a new application, to include the migration of content, oversight of user permissions, and restructuring existing content into preferred format
Understand the interconnectedness of internal knowledge articles, email macros, and help center articles to ensure a consistent message is communicated across channels
Measure the effectiveness of content produced and optimize that content through search tuning, organization, and delivery method

What you bring:

3+ years of practical experience with content and/or support enablement delivery systems, content aggregation, and other content information delivery methods.
Deep understanding of the principles of knowledge management, preferably KCS certified.
Demonstrable writing skills and a proven track record of creating clear, engaging content for varied audiences. Preferably within support organizations.
You have experience with, and have ideally implemented recommendation engines and/or performed a migration from one knowledge management system to another
Ability to juggle multiple projects with concurrent timelines and easily adapt to changing priorities and timelines
Passionate about working within a team environment, collaborating cross-functionally, and embracing change
Analytical skills to tease out meaningful trends in content engagement and operational data
A desire to delight customers and extend Checkr’s mission by building the content management program from the ground up

The base salary for this position will vary based on geography and other factors. In accordance with Colorado law, the base salary for this role if filled within Colorado is $79,900 – $108,100.

#LI-Remote
What you get

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to 25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

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