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[New Job Vacancy] Digital Content Support Specialist job in Virginia Dept of Alcoholic Beverage Control, (Hanover, VA) – Jobs in Hanover, VA

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Job Opening details:-
Company Name :-
Virginia Dept of Alcoholic Beverage Control
Position Name :-
Digital Content Support Specialist
Company Location :-
Hanover, VA
Job Category :
 Content writing jobs

Full Job Description :-
Join Our Team Crafted of Virginia’s Top Shelf Talent!

The Virginia Alcoholic Beverage Control Authority’s (VA ABC) Web and Digital Operations Division is seeking a Digital Content Support Specialist to join the Digital Content team. The Division provides day-to-day management and strategic leadership for Virginia ABC’s websites, ecommerce, and related web-based applications, as well as system ownership of other digital systems such as the account system and intranet. This position is responsible for mastering and troubleshooting capabilities in the content management system, search engine, and supporting systems around SEO, SEM, analytics, and website optimization. The incumbent will help document improvements for digital development. Additionally, provides a bridge between the Digital Operations team and IT technical resources in the Digital Development Group while also training content managers in best practices and proper use of digital content systems.

The ideal candidate will have a curiosity about implementing new digital content solutions using tools such as Google Analytics, Google Tag Manager and other technology related to the online customer experience, as well as an ability to evaluate and troubleshoot technical challenges in these and related systems.

Our Mission

Virginia
ABC
generates a reliable stream of revenue for Virginia and promotes public safety through the responsible sale and regulation of alcoholic beverages.

Our Vision

To bring good spirits and excellent service to Virginia.

Our Values

Accountability –Service – Integrity – Performance Excellence

We offer:

Excellent work/life balance
Average work week is 40 hours
14 paid Holidays and PTO earned every 2 weeks worked
Affordable Healthcare with employer contributions
Virginia Retirement System (VRS) benefits
College Tuition Reimbursement program

Authority employees are covered under the Commonwealth’s
benefits package
and
VRS
. However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. To find out more about VA
ABC
visit our website:
https://www.abc.virginia.gov/about/agency-overview
.

ESSENTIAL

JOB

FUNCTIONS

Provide relevant system knowledge as the subject matter expert (SME) in identifying and troubleshooting issues in order to facilitate the content activities of the Web and Digital Operations team: manage website content, enhance the customer experience (CX) and expand ecommerce personalization.

Support search and system optimization. Identify best practices and maintain job aids.

Implement and optimize tools to track the performance of digital campaigns and content (GTM, SEM, pixels, UTMs).

Create additional tools for system and content optimization (e.g., PowerShell Scripts for health checks).

Support Digital Operations team in generating reports.

Minimum Qualifications

Knowledge of emerging and current web technologies, especially those that relate to digital marketing (social media and email marketing, online advertising)

Knowledge of digital content tools, such as content management system (Sitecore, Google Business), search management (Coveo), digital analysis (Google Analytics, Google Tag Manager), and website optimization (SiteImprove).

Knowledge of HTML, HTML reporting, and bootstrap coding for web content.

Proficient with quantitative test design and analysis.

Familiarity with digital marketing tools and practices, such as SEO, SEM, accessibility, digital marketing, and paid search best practices.

Advanced organizational and prioritization skills.

Advanced collaboration skills, with some experience in working on teams.

Advanced writing skills and ability to effectively communicate with multiple audiences.

Proficiency in MS Office Suite.

Ability to manage multiple tasks simultaneously, organize workflow, set priorities, thrive in a fast-paced environment, consistently meet deadlines, adhere to brand identity and editorial standards.

Preferred Qualifications

Preferably 4-year college degree, Bachelor’s degree, with preference for majors that demonstrate clear analytical, technical, and critical thinking skills OR working to complete a relevant bachelor’s degree.

Working experience with digital content systems/websites preferred.

Special Requirements

Virginia Alcoholic Beverage Control Authority headquarters office has relocated to 7450 Freight Way, Mechanicsville, VA 23116.

Virginia
ABC
has a Return to Office plan in place. Employees are currently coming into the office one-day-a-week as the first step towards the goal of three days in the office.

VA
ABC
is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion.

For full consideration, all applicants must fully complete all sections of the online application at https://www.abc.virginia.gov/about/careers.

A resume will not substitute for an incomplete application. Your completed online application MUST BE RECEIVED by Human Resources no later than 11:59 p.m. on the stated closing date.

The Virginia Alcoholic Beverage Control Authority does not provide sponsorship.

We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.

Criminal history record checks are required prior to employment.

All employment offers are contingent upon compliance with Form I-9 completion timeliness and confirmation of employment authorization by E-Verify.

Special Instructions to Applicants

For consideration for employment you must complete an online application at https://www.abc.virginia.gov/about/careers. Resumes may accompany but will not substitute for a completed State Application Form. Your completed online application MUST BE RECEIVED by Human Resources no later than 11:59 p.m. on the stated closing date.

We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

VA ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.

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