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Job Opening details:-
Company Name :- ChartHop
Position Name :- Director, Professional Services
Company Location :- New York, NY
Job Category : Management jobs
Full Job Description :-
Who we are:
ChartHop delivers a fresh take on People Analytics, bringing disparate sources of people data together in a dynamic platform that’s visual and actionable. Unlike legacy People Analytics solutions, ChartHop is designed to be used by the whole organization. This helps companies improve organizational health, drive alignment and accountability, and save time and money.
ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like BetterCloud, Lightspeed, Starburst and InVision. ChartHop was founded in 2019 by Ian White and is backed by Andreessen Horowitz.
We’re looking for skilled and motivated people to join our team! Do you want to help companies unleash the power of their people data to plan effectively and with intention? Do you have what it takes to envision the future of work, and then to take us there? Join us!
Director of Professional Services
We’re looking for a Director of Professional Services to provide the strategic vision and guide service delivery for ChartHop. Reporting to the Vice President of Customer Experience, the Director of Professional Services is responsible for developing strategies and operations to deliver best-in-class services. Partner with our Sales, Customer Success, Marketing, Support, and Engineering teams as we design, build, and implement solutions to help organizations of all shapes and sizes operate and scale more effectively.
As Director of Professional Services, you will:
Recruit, hire, develop, and retain a world-class Professional Service team capable of delivering our standard ChartHop offerings along with custom professional services. This team will include Implementation Specialists, Data Management Specialists, and other team members as defined by this leader.
Develop clear structure, processes and playbooks to deliver best-in-class services with a focus on quality and customer satisfaction.
Own the delivery of implementation services to our customers, overseeing resource management, project delivery, and operational success metrics
Forecast and manage the Professional Services team to match the organic growth delivered by sales, ensuring the team is always properly staffed to implement new sales opportunities.
Own operational metrics, including time-to-value, customer satisfaction, and on-time completion of projects
Collaborate closely with the other CX Leads to create a seamless customer journey from implementation through renewal.
Collaborate with sales to scope and deliver large professional services engagements.
Create strategic recommendations and best practices to help customer organizations succeed using ChartHop
Collaborate closely with the product organization to improve ChartHop’s current solution and highlight new business opportunities.
Be the voice for customers internally at ChartHop – proactively communicate customer stories, insights, value props, and feedback to help everyone at our company get better
Form positive customer relationships with executive stakeholders at key customers
Be a face of ChartHop for our growing customer base – represent our company values of transparent, inclusive, fast and optimistic and culture externally
Extensive experience in Professional Services, SaaS, consulting, or related company
Extensive knowledge of owning customer relationships, including commercial aspects
Experience of managing Implementation or Professional Services teams
Experience with enterprise SaaS implementation, strategy development, project management, and executive stakeholder management
Startup experience a plus
Unsure if you meet the qualifications? We seek to continue to grow an inclusive and representative team that will enhance our perspectives, skill sets, background and behaviors.
We encourage Professional Services professionals who are passionate about this work to apply!
Our Core Values:
We’re building ChartHop to be the best People Software on the planet and that starts with hiring the best people globally. We’re building an inclusive culture we’re looking for people who embrace our core values:
Fast: Move with intentional speed.
Inclusive: Welcome our differences.
Transparent: Trust, collaborate, share.
Optimistic: Dream big, think practically.
Perks and Benefits:
Health/benefits coverage (Medical, Dental, Vision, Life insurance, Long term and Short term disability, many more)
Work from home supplies stipend
Professional development stipend
20 Vacation days
Mental Health benefits
Salary range – $150K- $175K base plus bonus and equity
Please note, our salary ranges are based on current market data. Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know. We are always looking to improve on building the best place for employees!
ChartHop is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
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