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Job Opening details:-
Company Name :- SOLID SURFACE CARE, INC
Position Name :- Field Manager – Stone
Company Location :- San Jose, CA
Job Category : Management jobs
Full Job Description :-
The Field Manager is a valuable combination of leadership and tactical management experience for branch operations. They work closely with Operations Managers to supervise field staff during evening operations and ensure execution of scheduled jobs. The Field Manager will certify every operational aspect of work has been completed, and all evening protocol is closed out prior to the following day hand off to the daytime Operations Manager.
The Field Managers will often provide the first line of support to field employees who encounter issues with methods or equipment. Often this will result in a hands-on approach by supervising and setting up night jobs onsite. The ideal candidate will possess the unique ability to manage teams’ hands on and still carry the PM administrative duties. The Field Manager should be an expert communicator, able to communicate to front line employees, upper management, clients, etc. Must be able to maintain high service quality levels and train and develop new staff to carryout work using trained SOLID company methods.
The ideal candidate should have experience in leading teams, poise, and a deep desire for continuous quality improvement of self and others.
Essential Duties and Responsibilities
Execute operations plan on a weekly and monthly basis in line with SOW and unique contractual obligations including but not limited to: emergency response or after hours work orders
Ensure field employees have sufficient knowledge and training to execute jobs they are assigned to
Travel to job sites to prepare for unique or complex jobs by anticipating and handling site logistics and security in advance of work teams arriving or on behalf of work teams onsite for maximum efficiency
Perform pre- and post-service walk-throughs of client job sites with or without clients to observe and capture detailed observations of surfaces, including measurements, and ensure such recordings are entered into ERP for useful planning
Drive a SOLID vehicle and work on site performing work inspections
Ensure safety and regulatory warehouse compliance in accordance with OSHA and company standards
Regularly interact with employees and customers, handling complaints, resolving conflict
Maintain shop inventory to ensure SOLID office always has 30 days of product stock.
Maintain “spare parts” sufficient to prevent extended periods of down time due to faulty equipment
Daily reporting on key metrics and documentation to close out orders nightly including employee hours, materials used, and other site or client specific relevant data in designated channels
Support the SOP process meetings to review service levels, performance against schedule, establish checks and balance system to ensure durations and expectations are met.
Work with Human Resources teams to assist in the interviewing and talent selection process
Provide weekly progress assessments for technicians’ professional development and/or remedial training
Supervise the organization and cleanliness of storage areas
Supervise the accounting of all equipment, disposable and chemical usage
Ensure chemicals are labeled correctly at the SOLID office and while on Client sites
Lead by example to motivate and encourage technicians
RequirementsSkills and Qualifications, You Will Need to Succeed
At least 2 years general managerial experience
At least 2 years general maintenance or cleaning experience
At least 2 years of working with hard surfaces (stone, etc)
Extensive experience with Operations scheduling
Ability to research, analyze, and troubleshoot within various system software
Overnight travel to participate in specialized group training events
Self-driven and autonomous worker able to manage time efficiently and keep track of multiple time sensitive projects
Strong knowledge of SOLID operations, and how the production of service relates to SOLIDs Values and Key Performance Indicators (KPI’s)
Demonstrated leadership, interpersonal, technical aptitude, analytical and problem-solving skills
Strong team skills, including the ability to coach and develop work teams and provide appropriate training as needed to facilitate growth and development of field staff
Must be flexible and able to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office and Outlook
Excellent verbal and written communication skills up and down the organizational hierarchy
English Language proficiency: speaking, reading, and writing
Bilingual language competency is a plus
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