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Job Opening details:-
Company Name :- Hutton Hotel
Position Name :- In Room Dining Attendant/Server
Company Location :- Nashville, TN 37203
Job Category : Restaurant jobs
Full Job Description :-
We are actively looking for an In Room Dining Attendant/Server for our awe-inspiring Hutton Hotel in Nashville, TN. Think about how much fun it would be to elevate your life and work in a sophisticated, independent hotel in the city’s lively midtown neighborhood and steps from Music Row! Hutton H
What’s in it for you…
Complimentary covered parking and complimentary meals!
Paid time off and holiday pay incentives!
Professional development and promotion opportunities!
401(k) available for all associates!
About this job…
Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of Hutton standards and profit maximization.
What you’ll be doing…
Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by Hutton standards
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
Set-up and deliver VIP amenities
Service all hospitality suites in accordance with BEO and established policy and procedures.
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales
Report all communications to immediate shift supervisor
Perform all cash handling responsibilities in accordance with company policies and procedures
All other duties as assigned, requested, or deemed necessary by management
Education/Formal Training & Experience
High school education or equivalent preferred
2+ years of customer service experience, preferably in Hospitality or related industry
Previous experience in similar position of 6 months or longer
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
Must know standard cash-handling procedure
Must be fluent in oral and written English
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift
Continuous standing during preparation, during service hours or during expediting
Must have moderate hearing to hear customers, supervisors, and communicate with other staff
Must have excellent vision to see that product is prepared appropriately
Must have moderate comprehension and literacy to read use records and all special requests
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Physically strenuous and prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
About First Hospitality…
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.
FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
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