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Job Opening details:-
Company Name :- PwC
Position Name :- Internal Firm Services – Technology – Asset Management – Manager – Kolkata
Company Location :- Kolkata, West Bengal
Job Category :- Management jobs
Full Job Description :-
Line of Service
Internal Firm Services
IFS – Information Technology (IT)
Job Description & Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Computer Operations team provides customer, Information Technology data centre, and application support to ensure end to end quality of our Information Technology operations. As part of our team, you’ll help enhance our operations quality, work across all Information Technology operational functions, and coordinate with service stakeholders to deliver high quality services.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm’s/client’s expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm’s code of ethics and business conduct.
Activities to be performed:
Monitor assets, Licenses, Softwares as per Global Standard.
Actively work with respective team for projection of increase in user population.
Actively monitor stocks and plan for procurement well in advance.
Prepare financial reports and reconciliations.
Monitor and report changes in the risk profiles of individual assets.
Make timely recommendations for mitigating strategies and risk rating changes.
Monitor accounts and report on fixed asset and deferral.
Prepare analysis, record and report asset transactions for financial records.
Manage and monitor team performance.
Stakeholder management including procurement and life cycle management of asset/license/budget.
Monitor project and fund compliance with regulatory requirements.
Prepare and review timely asset management reports.
Prepare regular investment reports, risk assessments of investments.
Execute corrective measures when early warning signs exist on performance issues.
Proactive management of the team members and to ensure SLA achievement for Incidents, Requests and Problems.
Proactively managing the end user issues, delivering quality of care, good communication and customer intimacy.
Proactive review and management of Incident and request volumes to ensure appropriate work is being managed by the EUC team.
Manage internal team escalations to ensure there are no blockers to delivering great customer service.
Acting as a single point of contact for customer escalations, requests for preferred service, questions.
Managing staffing levels required to successful achieve both BAU and project requirements, as well as managing holiday, sickness and backfill management.
Forecasting team finances with Central Service Manager.
Internal and customer facing reporting and meetings.
Monthly service reporting/meeting with CIO- focusing on service levels, but also risks, issues, proactively identified opportunities and ideas for improvements.
Proactively working with Global teams.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Desired Languages (If blank, desired languages not specified)
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
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