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[New Job Vacancy] IT Help Desk Manager job in White Elephant Resorts, (Nantucket, MA) – Jobs in Nantucket, MA

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Job Opening details:-
Company Name :-
White Elephant Resorts
Position Name :-
IT Help Desk Manager
Company Location :-
Nantucket, MA
Job Category :
 Management jobs

Full Job Description :-
White Elephant Resorts is seeking a Help Desk Manager to manage our company’s computer infrastructure and manage the IT helpdesk. The ideal candidate will be proficient in IT administration in a Windows Server environment spread out over multiple geographical locations. The ideal candidate will have experience in computer system troubleshooting, planning and executing infrastructure and server improvements, and experience supporting users in a high demand environment.
*Relocation to Nantucket required

Assist the helpdesk in daily tickets and tasks as well as managing the members of the helpdesk.
Windows server administration (AD, DNS, DHCP, DFS, System Center, O365, Remote Access, etc)
Network infrastructure administration (Cisco ASA, VLAN Management, Routing, VPN, etc)
Provide TIER II support to staff and guests with issues relating to computer systems, Telephone System and Wi-Fi connectivity.
Prepare and install new equipment including servers, storage, printers, computers, monitors, wifi, etc.
Work as part of an on-call rotation with other members of the IT Helpdesk
Maintain positive guest relations at all times, resolve complaints expeditiously and ensure guest satisfaction.
Work with VP of IT to plan future upgrades and expansion to new properties
Other duties as assigned


Excellent communication skills
5+ years of experience as an IT Administrator (preferably in a hospitality environment)
Microsoft certification or Cisco certification is desired, but not required
Experienced in telephone and ethernet wiring and diagnostics
Close attention to detail
Ability to communicate effectively with non-technical staff
Excellent technical diagnostic skills

Applicants should also work well under pressure, be extremely organized, flexible, self-motivated, and have a great sense of humor.
Rated by the Boston Globe as one of the top places to work in Massachusetts, White Elephant Resorts is a premier employer with spectacular benefits and compensation, including a competitive salary and bonus package; health, vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining, retail and hotel discounts and much more.
Job Type: Full-time

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Relocation assistance
Vision insurance


Day shift
Monday to Friday
Night shift
On call
Weekend availability

Supplemental Pay:

Bonus pay

COVID-19 considerations:Must be fully vaccinated for COVID=19 to be employed with our company.
Work Location: Multiple Locations

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