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Job Opening details:-
Company Name :- Samjose Infotech
Position Name :- IT Supervisor (678105)
Company Location :- Atlanta, GA
Job Category : Management Jobs
Full Job Description :-
Job Summary:
Direct supervision of remote Desktop Support staff located across the state
100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
Coordinate staff scheduling, supervises workload and project status
Ensures compliance with company policies, customer requirements, quality goals
Monitor trouble calls & ensures their timely and effective completion
Provide management level reports on activities, metrics, trends and issues
Recommend purchase of new equipment and tools to improve staff effectiveness
Job Type: Contract
Pay: $32.00 – $40.00 per hour
Schedule:
Monday to Friday
Experience:
Windows 10 PC performing general IT system support: 10 years (Preferred)
troubleshooting connectivity issues in a LAN/WAN: 5 years (Preferred)
technical supervisory for management of remote staff: 3 years (Preferred)
remote administration tools: 3 years (Preferred)
logistical planning and reporting of IT projects: 3 years (Preferred)
client/server and internet systems architectures: 3 years (Preferred)
customer complaints, escalations and problem resolution: 2 years (Preferred)
Work Location: Multiple Locations
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