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[New Job Vacancy] Lead job in ADCI MAA 15 SEZ, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

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Job Opening details:-
Company Name :-
ADCI MAA 15 SEZ
Position Name :-
Lead
Company Location :-
Chennai, Tamil Nadu
Job Category :-
Back Office jobs

Full Job Description :-
Basic Qualifications § Bachelor’s degree.
3+ years of successful of backend operations, handling complex request of customers, Inside sales or Client management experience, preferably in the eCommerce, retail technology, Business Process Outsourcing, HiTech or software industries.
Exceptional interpersonal skills, ability to build relationships and influence others without authority.
Strong written and verbal communication skills, with an ability to communicate effectively at all levels of an organization.
Strong organizational and project management skills, including prioritizing, scheduling, and time management.
Proactive attitude, detail-oriented, and a team player.
Proficient in Excel

Job summary
Job Description – Lead

Are you eager to make a huge impact to a program, which will help Amazon’s vendors grow? Are you an energetic person ready to setup the best-in-class vendor operations, define processes to drive vendor satisfaction and work with internal teams to improve their business with Amazon?

Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented Lead to achieve the business/operations goals for vendors in US marketplace. The Lead will be responsible for root causing data quality issues, researching vendor chargeback escalations, identifying selection gaps and help expanding selection from the vendors, and develop business relationship with vendors in the end.
The Lead position offers an introduction to our online retail business and a broad training ground for future success. The successful Lead is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Amazon.com and strategic vendors. He or she must be able to effectively drive operational metrics, meet the SLAs and exceed ambitious business goals by engaging with internal business and operations partners.”

Core Responsibilities

Minimum 1 year of experience in program managing small/medium scale projects independently.
Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
Work with the vendors/internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow
Implement and track metrics for recording the success and quality of their products
Willingness to work in night shift, weekends and Indian holidays.

Key job responsibilities
Responsibilities
Minimum 1 year of experience in program managing small/medium scale projects independently.
Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification
Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders
Work with the vendors/internal teams to improve selection, identify and fix catalog defects, analyze profitability metrics and help their business grow
Implement and track metrics for recording the success and quality of their products
Willingness to work in night shift, weekends and Indian holidays.

Preferred Qualifications

SQL knowledge (Optional but will be an added advantage)
Languages known such as VBA, Phython etc (Optional but will be an added advantage).
Exposure to back office operations, escalation management and troubleshooting environments
Experience in managing high priority queues

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