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[New Job Vacancy] Manager, Network Services job in Colt Technology Services, (Gurgaon, Haryana) – Jobs in Gurgaon, Haryana

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Job Opening details:-
Company Name :-
Colt Technology Services
Position Name :-
Manager, Network Services
Company Location :-
Gurgaon, Haryana
Job Category :-
Management jobs

Full Job Description :-
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role title:
Consultant/Lead Consultant, Operation Centre (NG) – S2

Colt Level:
S2

Function:
Operations and Engineering (Network Operations Centre)

Reports to:
Sr. Manager/Head

Location:
India

Role purpose

At Colt, we are changing the perception of our business and industry sector. As part of this transformation, we are growing new services and teams to facilitate and drive the business to the next level.
Colt provides world-class network and communications services to information–intensive businesses across Europe, Asia and North America. With local market understanding and global reach – Colt is big enough to deliver and small enough to care.
Work closely with cross functional teams within Colt and 3rd party suppliers to ensure that delivery of the architecture is fit for purpose and meets the NOC expectations.
Participate/ Drive the technical design & NOC requirement from high level architecture through to detailed interface designs.
Lead and deliver continuous improvement through close monitoring and analysis of defined key performance measures
Lead Automation at functional level to align with NOC needs.
Ensures clear records of work carried out are maintained, accurately and on time, and disseminated as required.
Lead, assist in creation technical design specifications to align with NOC needs as well as contribute other project documentation to ensure the accurate and timely delivery of solutions
Work independently and in a hands-on manner
Participate in user acceptance testing, project workshops and other activities as a NOC user to ensure NOC requirements are met in a smooth manner and there is no NOC impact.
Facilitate and participate in workshops and design session both internally and externally to drive towards an optimal solution for a desired requirement while maintain pragmatism and meeting cost objectives.

Key accountabilities

Proactively identify and help to resolve gaps in the designs as they are found, through the build and test cycles Validate HLDs with user communities of the systems affected and providing sign off .
Work with IT systems development teams within Colt and 3rd party subcontractors to ensure understanding and compliance to requirements and HLDs produced.
Provides support to developers , project manager , business owners during implementation of projects, assist in design change requests.
Deep understanding of Telecom Network design and architectures
Deep understanding of Service Assurance, Service Lifecycle Management, Discovery, Activation, Performance, Fault and SLA Management
Expert domain knowledge in multiple telecom technologies (DWDM, Ethernet, IP, etc)
Experience with service provider network designs and architectures
To act as an 2nd escalation point and support on call for Network incident driven escalations & Major network incidents
Develop and deliver a programme of continuous improvement, focusing on process, procedure and methods used to provide effective network management
Significant contributor to the high performance work environment by establishing and achieving high standards consistent with our objectives
Establishment of strong communication / relationships with functional leaders to enhance communication and co-ordination of network management activities.
Mentor employees to build a motivated team with a strong pro-active mind-set.
Conducts regular talent reviews across their team to identify high potential people, works with high performance individuals to accelerate development and career progression.

Other accountabilities

Identifies areas where relationships between the team and its customer(s) are not working effectively; making well-considered recommendations on suggestions for improvement – implements agreed actions.
Reviews working methods regularly to identify ways of improving customer experience – makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes.

Key performance indicators (financial and non-financial)

Lead form NOC to perform design authority role along with other architects in the service assurance domain
Lead and validate the business requirements to make sure that requirements articulated well and the right design are delivered and accepted.
Raise any design concerns during the project lifecycle impacting to NOC (business).
Maintaining SLA, NES, CSAT and Repair time within agreed limits.
Ensure effective customer communication while handling customer faults, Major incident and customer communication

Relationships and key contacts

Able to Collaborate and establish good relationship with following teams
Product management teams (responsible for rolling out the products in the market),
Network Engineering (responsible for rolling out the network)
Service Delivery (Responsible for delivering the order on day to day basis)
Operations (Responsible for maintaining the service and the network on day to day basis)
Internal development and test teams (Responsible for developing and testing the systems developments)
project and process team (Responsible for managing the process)
Other IT Architects (Responsible for OSS/BSS designs)

Role specific requirements

Skills & Experience
Expertise in TX Technologies and products
Minimum 8-12 years of relevant Telecom experience
Thorough knowledge of Telecom network fundamentals
Ability to deal with Escalations (Internal/ external).
Specialist in OSS with practical understanding of at least one of the below services: business to business layer 3 services such as Internet Access, MPLS-based IP VPN and lPSec or layer 2 services such as Ethernet (Must Have)
Proven experience in Telco Service Assurance and Trouble to Repair processes.
Solid experience in one or more of the service assurance/fault management platforms, preferably EMC SMARTS, Netcool/IBM Tivoli, Centina UAA/Ciena (vsure), CA Spectrum, TEOCO, HP TeMlP ,Federos, MyCom OSI or Equivalent
Understanding of generic fault monitoring protocols/interfaces such as SNMP, Telemetry and Syslogs (Must Have)
Understanding of generic service assurance function’Vprocess (such as Impact Analysis, RCA etc) (Must Have)
Ability to understand and define REST/SOAP based web services (Must Have)
Experience in high volume data streaming and inline processing techniques
Knowledge of Relational Database concepts and ability to review database structures and define high level query strategies.

Qualifications
Essential:-
Electronics & Communication Engineer (Diploma or B.E.) with 8 to 12 years’ experience in Network Management / O&M profile in multi-vendor environment
Results oriented
Collaborative team player
Desirable:-
ITIL foundation.
Fluent in English (written and spoken).

Others

Be aware of Colt Information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.
Identify risks related to process and information security and treat/ mitigate the same as appropriate

Colt Values

Our values reflect our culture and what we care about. They are part of who we are, what we stand for and how we act.

What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:
Flexible working and relaxed dress codeTwo days annually to spend on volunteering opportunitiesAccess to Online-learning PlatformBusiness mentoringoption of parking slots in the Colt Campuslunch vouchers

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