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[New Job Vacancy] New Accounts Supervisor – SF job in Upgrade, (San Francisco, CA) – Jobs in San Francisco, CA

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Job Opening details:-
Company Name :-
Position Name :-
New Accounts Supervisor – SF
Company Location :-
San Francisco, CA
Job Category :
 Management jobs

Full Job Description :-
Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people’s lives.Our New Accounts team is looking for a supervisor to join their team. This role requires someone who can manage multiple business priorities in a fast-paced environment, while still meeting the needs of their team. A successful individual communicates effectively with their team and balances the right amount of coaching with accountability. You’ve got to be a team champion and have an ability to influence through effective team coaching to ensure our customers receive a best in class experience.Shift may vary based on our operational hours:Monday – Friday 6 AM – 6 PMWhat you’ll do

Have clear knowledge of internal policies and procedures; communicate any challenges or roadblocks that could impact team success with a focus on continuous improvement
Be able to wear multiple hats and assist with other areas of the business when needed
Develop and coach a group of 10-12 Verification Specialists on the team
Manage team member performance expectations through effective communication, feedback, and coaching
Effectively manage team KPIs
Ensure department exceeds goals through effective coaching and feedback

What you’re good at

2+ years previous experience as a team lead or 1+ years as a supervisor; 6 months + of Loan Review experience with Upgrade’s internal policy and procedures is preferred
Detail-oriented, analytical, and highly organized
Strong communication skills with ability to cascade changes effectively
Be a natural leader in the group by consistently being a good example
De-escalate situations in a respectful and positive manner
Self-starter and ability to work in fast-paced and dynamic environment
Operations (call center, loan processing, financial, tech, etc…) experience a plus
Experience in a financial services setting is preferred
BA/BS degree strongly preferred

Perks & Benefits

Great OPEN office location!
Conveniently located in downtown San Francisco in the Financial District
Less than a 10 minute walk away from Embarcadero BART line
Comprehensive benefits package: medical, dental, & vision, disability, life
Monthly Wellness Incentive Program
Paid time off

This is a fully in-office position at our Downtown San Francisco office with no remote availability._We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._California Employee Privacy NoticeEffective Date: 1/1/2020Notice to Applicants for Employment, Employees, and Contractors: This California Employee Privacy Notice is intended to provide California consumers who are employed or apply for employment or a contractor position with Upgrade information about the categories of personal information Upgrade collects and how the company uses this information.

Personal Information Upgrade Collects:

Identifying information: including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Information you provide as a part of a job application or from a background check performed after a job offered is extended, including employment, education, credit, and criminal history. Data on work productivity and performance, including hours worked, electronic network activity, and tasks performed.__

Purposes for Collecting Personal Information:

To consider applications for employment. To complete payments, including payroll, expense reimbursement, other compensation-related payments, and the administration of stock options. To administer benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance


Monday to Friday

Work Location: One location

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