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Job Opening details:-
Company Name :- Wells Fargo
Position Name :- Operations Associate Manager
Company Location :- Telangana
Job Category :- Management jobs
Full Job Description :-
About this role:
Wells Fargo is seeking an Operations Associate Manager…
In this role, you will:
Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
Ensure timely completion, quality and compliance within the operation area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to senior management
Provide training, performance, evaluation and coaching of less experienced team
Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
Leverage interpretation of policies, procedures, and compliance requirements
Collaborate and influence all levels of professionals including senior managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent
Role Summary and Purpose:
Supervises day to day operations for an operational unit and/ or staff supporting international businesses, products, and systems. Under management guidance, supervises nonexempt staff to ensure effective delivery of services and adherence to all U.S. and foreign regulatory compliance procedures. Provides training, performance evaluation and coaching. Implements processes to maximize efficiency of operations.
Manages the daily operation of Correspondent Banking processing team and liaises and develops a strong connection with other Correspondent banking Ops and Representative Offices to provide timely response to local and offshore customers and handles difficult cases.
Also duties will include: Implementing new Operating/ Control policies, legal and regulatory requirement; Safeguards the Bank free from Operating risks and review the control check-point at each processing workflow; Streamlines daily processing workflow, revises and updates the procedure manuals and prepares reports accurately on a timely basis and lead any projects as required.
Reviews data and reports trends to management. The team member will also be responsible for liaising and interacting with international working partners; providing trouble-shooting solutions for internal and external customers on financial products and services; and also may include account maintenance, report generation, training and coaching new joiners and back-up LOB Head of Correspondent Banking Operations.
Sound knowledge of International Funds Transfer / SWIFT payments a must.
Desired Qualifications:
Bachelor’s degree holder, preferably business course – banking, accounting & finance or other related discipline
Upto 5 years of people management experience in: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Strong attention to detail and accuracy skills
Ability to work effectively in a team environment
Sound risk management mindset and good understanding of compliance – AML/OFAC
Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
Fluent in both verbal and written communication skills
Proven management skills with ability to analyze issues and provide solution in a tactful manner
Ability to work independently and provide support on flexible hours/working days
Demonstrated leadership and interpersonal skills
Well organized, proactive, constructive and capable to motivate teamwork
Transition/Process migration experience in a shared service environment
Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year’s eve
In scope – 10 day Required Absence Policy due to Sensitive Position
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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