Job Opening details:-
Company Name :- Citi
Position Name :- Ops Support Specialist C04
Company Location :- Pune, Maharashtra
Job Category :- Data Entry jobs
Full Job Description :-
Processing Officer: Account instructions are reviewed and processed at the agreed Services Level Standards and within the necessary control environment.
1.Ensure the responsible controls for Account Maintenances are followed and strictly enforced.
2.Deliver a customer experience that is professional and timely.
3.Complete necessary data entry in bank systems to facilitate Account Maintenance activities.
4.Review Maintenance requests received to ensure its accuracy.
5.Process all information into the system in order to complete the request.
6.Action report based activities within the agreed SLAs.
7.Complete department Hand offs as required.
8.Escalate items that are not getting appropriate attention from other business areas
9.Assist with the production of department MIS and reporting.
1.0-3 years experience in banking operation, Operational process management
2.Should have good comprehension skills & be attentive to details
3.Should have good communication skills
4.Should be able to make sound decisions based on information on hand
6.Demonstrated strengths across Risk/Controls and Client Excellence
7. Payment processing experience preferred
1.Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
2.Good oral and written communication skills (call outs to customers)
3.Good customer service skills, service oriented
4.Attention to details, high level of accuracy and productivity.
5.Meticulous, with good initiative & independence, communication skills
1.Able to maintain good rapport with peers and supervisors
2.Values attendance and punctuality
3.Strictly observes deadlines and cut-off times
1.Good comprehension skills
2.Has decision-making abilities
4.Organized and systematic
5.Hardworking and patient
1.Incumbent may be required to have direct customer phone contact as part of their role.
2.Incumbent will be required to work a shift that incorporates Australian Business hours.
3.Incumbent will be required periodically to assist with system testing for technology upgrades and Business Continuity Planning (BCP). Some testing will occur on weekends.
Job Family Group:
Operations – Core
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