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Job Opening details:-
Company Name :- VIBGYOR High – Chokkanahalli
Position Name :- Relationship Officer / Admissions Manager – VIBGYOR High Chokkanahalli
Company Location :- Thanisandra Main Rd, Karnataka
Job Category :- Education jobs
Full Job Description :-
URGENT OPENING FOR ADMISSIONS / RELATIONSHIP OFFICER AT VIBGYOR HIGH – CHOKKANAHALLI (Off Thanisandra Main Road, Near Hedge Nagar).*Preferred Candidate should have an MBA in Marketing with strong team management skills and prior experience in handling school admissions.*Primary Responsibilities: Customer Relationship Management· Effectively maintain and develop customer-organization relationship by ensuring the appropriate solutioning to all customer enquiries across mediums i.e. in-person, over the phone, email, company website etc.· Oversee the resolution of all the customer queries which are outside the purview of the RE cell and be a point of escalation where necessary.· Ensure all complaints are registered in CS Tracker & Oversee the resolution of complaints for meeting TAT.· Periodically review the past customer queries repository / CRM and innovate to develop nifty solutions towards prompt resolutions.· Reach out to the customers (over the phone) post query resolution to seek feedback and improvise, thereby creating a customer delight and positive brand image.· Ensure the front desk /relationship desk is manned at all points in time during the operational hours so as to make sure that no customer is left unattended.· Manage the set up of the lobby area accentuating the organization brand; placement of posters/standees etc. with assistance from the admin department.· Be cognizant of the latest achievements of the organization/centre and cascade it as a part of customer interactions / sales conversations.· Efficiently guide the customer on school systems and process and ensure that the repository of updated information is available at all point in time· Keep a track of all organization advertising manual / brochures/admission kits and ensure effective· Adroitly handle irate parents and ensure that each customer interface ends at customer delight as far as possible· Efficiently make use of all aids available i.e. Hand-outs, Audio visual support to educate the customers on the USPs of the organization and child education pedagogy followed.· Adroitly be ready and facilitate the information of all elements pertaining to a child’s life cycle in the school as well as post school activities, summer camps etc.Sales and Marketing: · Be actively involved in the complete sales cycle; lead the Centre RE team to meet its sales and revenue goals.· Carry out Experiential Marketing to all Walk-in i.e. School Tour, Discovery Room etc. & Parent Engagements to earn FB Likes & Blog Subscriptions.· Devise plans to achieve the sales goals and create strategies to meet the annual centre targets.· Adroitly oversee the entire sales process and interject; where necessary for all potential customers from first interface to closure, thus positive augmenting the conversions from enquiry to admissions.· Create power points on organisation’s growth, values and strengths and use it at the time of any marketing / promotional activities, under the supervision of Centre Head· Carry Out Promotional Events and Activations in Schools – RWA, Parenting Seminar, Hand Bills Distribution, Selfie, Any other initiative.· Be updated of the upcoming seminars/ promotional events and nominate as an organization’s representative· Be abreast of the Competition School offerings and Market practices· Introduce and work upon Pre-School & Corporate Tie-Ups· Initiate and participate in Marketing Initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc.Administrative Responsibilities· Manage admission registration manually and on ERP as per the Process guidelines and generate MIS.· Keep a track of all the customer grievance handlings resolute at the Centre· Work closely with the Centre and Zonal Marketing Team for any updates/ intimations.· Collation and timely reporting of the Customer Enquiry and Follow up trackers to the Zonal Marketing and CO marketing team basis the internal agreed turn around time.· Scrutinize and maintain records for all admission forms and documents· Ensure seamless execution of all Leave Certification Request i.e. Verification if LC request forms, Request Generation, Intra –department liasioning etc.· Be an active participant in School events like; VIVA, Coffee Meet etc.Secondary Responsibilities: People Management and Up-skilling: · Be an effective planner and organize the day to ensure all opportunities are maximized· Effectively manage the RE cell team; coach, inspire and provide actionable and constructive feedback, provide on-the- job training to improve team performance· Train the RE cell team on the new USPs being introduced in the organizationBusiness Acumen Enhancement: · Be updated of the past sales trends and records and consistently upgrade ones understanding· Keep aware of the latest news in the education industry make use where ever found necessary towards team knowledge enhancement· Have a detailed understanding of school Manual wrt to staff, children etc.Immediate joiners with prior school experience preferredWork RemotelyNoJob Types: Full-time, Regular / PermanentSalary: ₹35,000.00 – ₹45,000.00 per monthBenefits:Leave encashmentProvident FundSchedule:Day shiftWeekend availabilityCOVID-19 considerations:Wearing Mask, Proper Hand Sanitization, Maintaining Social Distancing, Being Vaccinated are Mandatory for all Candidates / Employees.Education:Bachelor’s (Required)Experience:total work: 10 years (Preferred)Language:Kannada (Preferred)Speak with the employer+91-XXXXXXXXXX
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