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Job Opening details:-
Company Name :- Joia Beach Club
Position Name :- RESERVATIONIST
Company Location :- Miami, FL 33132
Job Category : Restaurant jobs
Full Job Description :-
Primary Objective of Position
To greet, assign siting, take reservation and help customers as soon as they arrived to the restaurant
To ensure all telephone calls are handled politely, timely and efficiently. Ascertaining and accurately meeting the callers needs.
To ensure consistent, effective communication from all departments to the Manager on duty.
Ensure that all customer requests and feedback are responded to promptly and efficiently.
To input in the reservation system any relevant guest notes handed over by the floor supervisors or managers into the guest personal profile.
Optimize the database using all relevant fields to gain further information for S&M activity.
To take arrival details from reservations and ensure customers are assigned as per the table plan.
Distribute and communicate booking information to relevant parties.
Ensure all messages are taken and delivered in line with restaurant/company standards.
Ensure all customer requests/requirements are recorded and action taken as required.
This position requires long hours of standing, walking, bending, and squatting.
This position may require you to work in adverse weather conditions like rain, cold and the summer heat.
Must be able to work all shifts including, AM’s, PM’s, weekends, and holidays.
Must be available to work afternoon/night shift from 1:00pm to 9:00pm Wednesday to Sunday.
Minimum two years experience Hostess/Host.
Ability to work with large groups of people. Observant, highly flexible individual with a positive and creative outlook is preferred for this continually evolving position.
Preferred Schedule: Weekends
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