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[New Job Vacancy] Service Manager job in Louisiana Cat, (New Iberia, LA 70560) – Jobs in New Iberia, LA 70560

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Job Opening details:-
Company Name :-
Louisiana Cat
Position Name :-
Service Manager
Company Location :-
New Iberia, LA 70560
Job Category :
 Management jobs

Full Job Description :-
Louisiana Cat is a recognized leader among Caterpillar dealers around the world. We’ve been providing our customers with the highest quality Caterpillar equipment, service and parts since 1933. We are always searching for high energy, ambitious candidates who are ready to join our team.
We are seeking a Service Manager in our New Iberia office . The Service Manager position at Louisiana Cat is responsible for directly supervising the shop and field personnel who perform timely and quality service and repair of customer equipment. Reporting to the Regional Branch Manager, the Service Manager ensures profitability and service delivery metrics are met through a disciplined management approach. The Service Manager should meet or exceed customer satisfaction standards as well as Louisiana Cat’s initiatives and Caterpillar’s standards of excellence. This position requires a highly organized and focused professional who can prioritize and accomplish a wide variety of duties.
Service Manager Responsibilities:

Achieve and/or exceed key branch performance metrics
Maintain the profitability of the service department while controlling expenses and maintaining customer satisfaction
Lead technicians to strive for increased productivity, highest quality & positive morale
Explain work performed and changes to the customer and/or service representative
Support, train, motivate, counsel, and monitor the performance of all service department staff
Attract, develop and retain talent for the store
Develop processes for the service department to ensure consistent follow ups to create and maintain positive relationships with customers
Ensure that service repairs are performed efficiently and correctly
Manage the service/customer area with proper displays, point of purchase information, comfort and cleanliness
Convey information between Sales, Service and Customers efficiently
Manage shop schedule to maximize efficiency and pace
Conduct daily safety “tool box” talks with all staff to ensure protocols in safety are being followed

Service Manager Qualifications:

Bachelor’s degree from an accredited university
5 years relevant work experience
Ability to communicate well, both written and oral
Ability to work with all levels within the organization

Benefit Options Include:

Health, Dental, Vision, Life & Disability Policies
Wellness Programs
Corporate Discounts
Generous 401K Plan
Paid Holidays & Vacation
Credit Union
Tuition Reimbursement
Training & Advancement Opportunities

Pre-Employment drug screens & proof of employment eligibility (E-Verify) are required for any position offered.
Equal Opportunity Employer M/F/D/V

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