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Job Opening details:-
Company Name :- ADCI – Karnataka
Position Name :- Sr. Program Manager, Trust, Safety and Support
Company Location :- Bengaluru, Karnataka
Job Category :- Management jobs
Full Job Description :-
5+ years of experience in program or project management
Experience defining program requirements and using data and metrics to determine improvements
5+ years of experience working cross functionally with tech and non-tech teams
5+ years of experience delivering cross functional projects
· Bachelor’s Degree with an MBA from a reputed institution is preferred·
Self-driven person who thrives in an ambiguous environmentAnalytical thinker with structured problem solving skillsDemonstrated success in creation and execution of consumer facing productsBe comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.Demonstrated ability to engage and influence senior level executivesGood interpersonal and collaboration skills
Amazon strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform.
The Sr. Program Manager role will tap into your ability to wear multiple hats, working with Business, Engineering, Legal, Finance, Marketing, and Program teams to improve program operations across Moderation Risk assessments and tech support. Thinking strategically and tactically, along with being innovative, an exemplary leader, an excellent communicator, influencer, and working with a premier team will help you flourish in this role. You will need to be a smart risk taker, who can deliver big ideas, as well as transform them into scalable solutions, while also multitasking across a portfolio of project responsibilities. Strong project management, constant prioritization and crisp communication are required for success. An ideal candidate in this role,
Will closely work with stakeholders, operations team and senior leadership teams to deliver process improvements.Will manage delivery of current metric goals with future visioning and planning.Will gather functional requirements from stakeholders and partner teams, develop business strategies, prioritize roadmaps based on impact and benefits.Will actively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.Will use data and critical thinking to drive alignment across senior leaders. Will pay strong attention to details and end-to-end ownership.Must be able to think creatively, deal with ambiguity, and manage changing priorities.Will influence peers and stakeholders in other functions to achieve the operational and business goals assigned.This position is an individual contributor role based out of Bangalore, India. teams.
Key job responsibilities
Define, design, launch and manage programs for a new category with unique and challenging problemsConceptualize solutions and gather inputs to solve the business problem at handOwn and drive the program portfolio and roadmapWork with key stake holders across various functions to define and launch a programLeverage partnerships with internal and external stakeholders in line with program objectivesDrive the business scale up plan while being responsible for all customer satisfaction, performance, compliance and related metricsUse competitive analysis and internal business metrics to make informed decisionsExhibit subject matter expertise that connects, understands, and leverages company-wide assets and capabilities
About the team
Trust Safety & Support (TSS) is integral part of Associates Program at Amazon. TSS is looking for an analytical and customer-focused Sr. Program Manager to lead operational program management for the WW Associates Program . The Amazon Associates Program is one of the reputed Affiliates programs WW and enables our partners (from content publishers and social media influencers, to large shopping sites) to monetize their online traffic by referring customers to Amazon. The Amazon Associates Program forms an integral part of Amazon’s marketing mix that brings new customers to Amazon, drives existing customers to discover new products and services (e.g. Prime, Prime Video, Amazon Music, etc.) and increases customer loyalty.
· Experience in the Affiliate Marketing
· Ability to operate in a fast paced environment with high level of operational excellence.
· Ability to operate with high level of independence. Proactively define and prioritize work scope and deliverables balancing the short and long term objectives of the program.
· Experience communicating with technical and non-technical stakeholders across multiple business units
· Ability to write crisp, clearly articulated and logically supported recommendations to senior management with minimal supervision
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