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[New Job Vacancy] Technical Content Specialist job in Fortera Federal Credit Union, (Clarksville, TN) – Jobs in Clarksville, TN

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Job Opening details:-
Company Name :-
Fortera Federal Credit Union
Position Name :-
Technical Content Specialist
Company Location :-
Clarksville, TN
Job Category :
 Content writing jobs

Full Job Description :-

Working under limited supervision, the Technical Content Specialist is responsible for the creation of technical documents such as SOPs, job aids, and newsletters for Retail Operations.


Writes and edits technical documents including SOPs and job aids.
Writes and edits procedural documentation such as user guides and manuals.
Reviews, revises, and/or edits materials written by others and ensures Department document/brand uniformity and consistency in line with the Organization’s overall Brand DNA.
Determines the type of publication that will best serve the project requirements.
Meets with frontline team members, subject matter experts, and project managers to learn about specific products or processes.
Researches product samples to fully understand product.
Assesses the needs of the intended audience for each technical/procedural document; adjusts tone and technical terms used to meet those needs and to ensure readability, clarity, and understanding.
Plans writing processes and sets timelines and deadlines based on Department/Organization needs.
Creates charts and other visual aids to assist readers in understanding a product or process.
Gathers feedback from members, team members, and vendors to improve technical documents.
Ensures technical documents are updated, streamlines, maintained, and archived appropriately.
As needed, assist Retail Operations Department with ad hoc projects and duties.
Participates in community and civic events to promote awareness of the Credit Union the community.
Performs other related duties as assigned.
Ensures work area and assigned equipment are clean, secure and well maintained.
Attends and participates in all required trainings, meetings and committees.
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position to include OFAC, Bank Secrecy Act/Anti-Money Laundering, and USA Patriot Act.


Good working relationships and coordination exist with all credit union personnel. Retail Operations Department is effectively supported, and Management is appropriately informed of area activities. Assistance is provided as needed.
Communication is effective, especially concerning company matters. Chooses appropriate method of communicating information through technical documents, job aids, reports, and other assigned writing/editing projects. Written documents and oral communications support effective and efficient operation, support Fortera Core Values, and reflect the company’s professional image.
Uses time and resources well. Demonstrates innovation, adaptability, and creativity in all aspects of the position.
Required reports and records are accurate, complete, and timely.
Fortera core values are satisfactorily demonstrated.

Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, disability, pregnancy genetic information, religious preference, protected veteran status, sexual orientation, gender identity or any other trait protected by state or federal law.

Please be advised, visa sponsorship is not available for this position.
Required Skills

Ability to accurately assess cultural environment, exhibiting emotional intelligence and appropriate sensitivity while maintaining individuality.
Excellent verbal and written communication skills.
Excellent writing and grammatical skills.
Ability to edit and proofread work of colleagues.
Self-starter. Excellent organizational skills and attention to detail.
Ability to present complex data in clear, concise text.
Ability to meet deadlines and maintain an effective and efficient workflow.
Ability to and to work independently, as part of a team, and handle multiple tasks in a fast-paced environment.
Proficient with Microsoft Office Suite.
Ability to use PC, related software, and standard office equipment.
Strong project management skills and the ability to move multiple streams of work forward simultaneously.
Ability to work in a cooperative manner with others.
Professional dress, appearance, and attitude.
Regular and predictable attendance.


Finger Dexterity:

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.


Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.


Using fingers and palm on an object.

Repetitive Motion:

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Hearing:

Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities:

Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength:

Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)


No hazardous or significantly unpleasant conditions (such as in a typical office).
Frequent local travel.


Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability:

Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.

Language Ability:

Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation (or sign equivalent), and variation in word order using present, perfect, and future tenses.

Required Experience


Bachelor’s degree in English, Technical Writing, or related field required, or an equivalent combination of education and experience.


Knowledge of modern training techniques and tools in technical subjects.
Symitar system experience preferred.
Financial institution experience and knowledge of regulatory compliance preferred.


Minimum two years of experience designing and writing technical content.

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