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Job Opening details:-
Company Name :- GreeneStep Technologies
Position Name :- Technical Support Analyst (USA Time Zones)
Company Location :- Mysore, Karnataka
Job Category :- Back Office jobs
Full Job Description :-
Job Summary**Technical support services for GreeneStep Application Software (ERP)Work location is from Bengaluru Office and will be asper USA Time Zones.Calling or Receiving calls from CustomersDocumenting the details and verifying internallyResponse through email or telephone callsReview the issue reported and provide resolutions Technical or Functional clarificationsTechnical Support resolutionsKnowledge of Windows Server OS 2012 and above will be added advantageKnowledge of Microsoft SQL Server will also be additional advantageBasic knowledge of the aboveHTMLjQueryASP.NETInstall and Setup- GreeneStep Application modules Back Office, Web Store, CRM and customization solutionsProduct Implementation, Training, Testing and Documentation.Responsibilities and DutiesInterested in customer engagement and provide resolutions for their functional and technical queries.Should have Supply Chain domain knowledge with Financial AccountingShould document in detail technical / functional solutions and communicate appropriatelyOnce GreeneStep product and functional knowledge is acquired, must be able to deliver training, implementation and deployment services of GreeneStep Application for customers across international markets and in respective time zoneAs a team player must be able to coordinate and work along with other team members like Sales, Pre-sales, Development and Customization for quicker turnaround.Required Experience, Skills and QualificationsMust have experience in providing ERP SolutionAny Bachelor’s Degree with a strong Technical, IT and Financial AccountingMicrosoft SQL, HTML, jQuery, and ASP.NET programming KnowledgeJob Type: Full-timeJob Type: Full-timeSalary: ₹360,000.00 – ₹550,000.00 per yearSchedule:US shiftExperience:Technical support: 2 years (Preferred)Language:English (Preferred)
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