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Job Opening details:-
Company Name :- KETOS
Position Name :- Technical Writer
Company Location :- Milpitas, CA 95035
Job Category : Content writing jobs
Full Job Description :-
Who We Are
KETOS is ushering in a new era of understanding around one of the most fundamental, critical elements of life: water. Our goal is simple: to improve water quality, safety, conservation and enhance health on a global scale. We do this by providing the tools and insights needed to optimize water usage, ensure resource efficiency, and provide water safety assurance – and by making these tools accurate, affordable, and accessible. KETOS is based in Milpitas, CA.
Our blend of innovative patented hardware with an intelligent interactive software fabric provides predictive and actionable insights through data analytics. These make up the core elements of the KETOS platform – and lead to the smart water data needed for smart irrigation, industries, and cities.
KETOS is looking for a part time Technical Content Writer to be based in our Milpitas office. This person will document the technical content of the KETOS products to enable field operations, customers and partners to properly use and service them. We’re searching for an experienced technical writer to join our team and help take our customer- focused services to new heights. As an ideal candidate, you must have proven experience in a highly technical field involving electro-mechanical devices working in conjunction with IOT Software. It is expected that you are a skilled wordsmith who has experience developing product manuals, how-to guides, troubleshooting guides, and other content that distills technical information with ease and clarity. You must be ready to roll up your sleeves and help pull content from the subject matter experts and translate this complex subject into clear digestible information for non-subject matter expert consumers.
Objectives of this Role
Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Meet with subject matter experts to pull content forward for documentation.
Document key technical elements of the KETOS’ product.
Host technical documentation reviews
Release technical documentation through the change management process
Revise documentation as the product changes, evolves.
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Hands-on product content documentation experience: product manuals, how-to guides, troubleshooting guides, etc.
Experience viewing CAD drawings and manipulating to produce simple views of existing designs.
Must be able to be in person at the KETOS facility at least one day per week
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Working knowledge of robotic and IOT devices
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Education / Work History
Bachelor’s degree in relevant technical field
2-4 years’ industry experience as an effective technical writer
At least 3 years of relevant industry experience
Start up / small company experience highly preferred
Job Type: Full-time
Paid time off
Monday to Friday
Can you submit a technical writing sample?
Work Location: One location
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