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[New Job Vacancy] WAITER -BANQUETS job in Hyatt Regency Thrissur, (Trichur, Kerala) – Jobs in Trichur, Kerala

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Job Opening details:-
Company Name :-
Hyatt Regency Thrissur
Position Name :-
WAITER -BANQUETS
Company Location :-
Trichur, Kerala
Job Category :
 Restaurant jobs

Full Job Description :-
Summary
x
Main Duties and responsibilities:

Customer Service:

To ensure the minimum benchmark scores of the Consumer Audit and Hyatt Guest Satisfaction survey are achieved.
Implement action plans as directed to constantly improve the results of the Consumer Audit and Hyatt Guest Satisfaction survey Year on Year.
To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.
To serve food and beverages to guests, according to the established standards of performance and service sequence established for the outlet.
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
To ensure the minimum benchmark scores of the Consumer Audit and Hyatt Guest Satisfaction survey are achieved.
Implement action plans as directed to constantly improve the results of the Consumer Audit and Hyatt Guest Satisfaction survey Year on Year.
Operational:

To be familiar with all food and beverage items on the outlet menu.
To prepare the outlet for operation, including mise-en-place, setting and resetting tables, light cleaning and other assigned tasks.
To take food and beverage orders from guests, up selling wherever possible.
To utilize the outlet point-of-sales system as prescribed
To ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
To serve food and beverages according to the standards established.
To complete opening and closing duties as assigned.
To be flexible wherever possible in meeting special requests from guests for specific food and beverage preparation methods and ingredients.
To follow presentation guidelines as established by the Events Service Manager.
To maintain the assigned station / section in a clean and orderly manner at all times.
To ensure that all company minimum brand standards are implemented, and that optional brand standards are implemented where appropriate.
To make sure that all Food and Beverage Top 20 are implemented.
To work in a supportive and flexible manner with other employees and other departments, in a spirit of “We work through Teams”.
To treat all operating equipment and supplies carefully to minimize damage and reduce wastage.
Personnel:

To maintain good working relationships with your own colleagues, and all other departments.
To assist in maximizing productivity and morale with your colleagues and consistently maintain discipline following Hotel Policies & Procedures and local legislation.
Align all day-to-day functioning of the department / division consistent with Hyatt’s Global Privacy Policy.
Attends and contributes to all training sessions and meetings as required.
Other Duties:

To report for duty punctually wearing the correct uniform and name tag.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
To maintain good working relationships with colleagues and all other departments.
To comply with local legislation as required.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
Be able to multi-task and carry out any other reasonable duties and responsibilities as assigned.
Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
To be well versed with the Hotel safety and security procedures and be vigilant about observing and reporting anything unusual.
To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.

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