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Job Opening details:-
Company Name :- City of Seattle
Position Name :- Web Content Management Position(s)
Company Location :- Seattle, WA
Job Category : Content writing jobs
Full Job Description :-
Are you interested in developing Web Content for all of Seattle Public Utilities’ (SPU) web presence? SPU is seeking a Web Content Editor
and a Web Content Specialist (both Public Relations Spec, Sr positions). These positions ensure SPU’s external website meet strategic goals by developing and implementing plans for websites in near and long terms; reviews, edits, and approves changes to the external website, with emphasis on increasing readability, usability, accessibility, and search optimization for our customers.
The positions coordinate with Seattle IT to maintain website functionality, administer permissions in content management systems, create and configure content types, and collaborate on large-scale updates.
The incumbents will communicate with SPU leadership about website performance, create and disseminate reports, make recommendations for data-driven updates, and apply to long term web strategy. The positions will actively represent the priorities and interests of the SPU Community Affairs Division and SPU as a community centered utility. These priorities and interests include SPU’s commitment to inclusive public engagement, transparency in decision-making processes, and service equity.
The positions will report to the Community Affairs Strategic Advisor and are responsible for providing up to date and timely information about health, safety, and essential utility services to our customers.
About Seattle Public Utilities: Seattle Public Utilities (SPU) is a Community Centered Utility whose mission is to foster healthy people, environment, and economy by partnering with our community to equitably manage water and waste resources for today and future generations. We deliver high quality, vital services, across four major lines of business: providing water, solid waste, drainage and wastewater services for Seattle residents and businesses. In addition, SPU provides drinking water for 1.5 million regional customers in Seattle and other municipalities. Our customers depend on us to deliver high quality, reliable, and cost-conscious utility services and to achieve the highest benefits possible for every investment we make.
SPU is committed to increasing racial equity, diversity, and inclusion through our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.
Why join us?
We know work isn’t only about what you do it’s also about who you work for, and with! SPU provides a fun and family-friendly work environment that supports a work life balance, including
Hybrid work schedule opportunities
Family-friendly and multicultural work environment
Generous benefits package
Free public transportation options
City pension plan with employer/employee contributions
Growth potential and advancement opportunities
Responsibilities/Duties for both the Web Content Specialist, and Editor
Ensure that SPU web properties meet strategic goals by coordinating and executing content plans.
Review, edit, implement, and approve changes to the 500 page external website, with emphasis on increasing readability, usability, accessibility, and search optimization for our customers.
Consult and mentor content owners and hands-on departmental editors with writing for the web and other best practices.
Coordinate periodic content audits for accuracy, completeness, and relevance.
Ensure timely responses to support requests and maintain positive collaborative relationships with web contributors across SPU.
Edit web and digital properties using content management system(s) and maintain quality assurance checks on a regular basis.
Analyze web usage and other quality control data to set benchmarks and best practices for SPU web properties.
Create documentation of web content processes, guidelines, and standards at the departmental level.
Use tools such as Google Analytics, SiteImprove, and others to track performance and recommend adoption of new tools as needed.
Web Content Editor (additional duties unique to the Editor role)-
Serve as liaison to Seattle IT to maintain existing website functionality, coordinating layout and brand redesigns and other large-scale updates.
Collaborates on some system administration functions for SPU department.
Act as the liaison to SPU branches and other City departments for project intake, scope, and plan development.
Communicate with SPU leadership and governance committee about website performance, create and disseminate reports to make recommendations for data-driven updates and apply to long term web strategy.
Leads the development and documentation of web content processes, guidelines, and standards at the departmental level.
Provide strong leadership in a matrixed environment for web content owners on web/digital content governance.
Experience: Two (2) years’ professional experience in public relations, marketing, or journalism specific to editing or writing customer-facing content for responsive websites.
Education: Bachelor’s degree in Communications, Public Administration, Marketing, Technical Communication, Journalism, English, or related discipline.
Combinations of appropriate education, training, certification, and experience will be evaluated on an individual basis for comparability to the minimum education and experience requirements.
To be successful in this role, you should possess some of the following skills/experience:
3-5 years’ professional experience editing or writing customer-facing content for responsive websites.
Understanding of web analytics, Search Engine Optimization (SEO), and related tools to improve the performance and accessibility of online properties. City currently uses Google Analytics and SiteImprove.
Demonstrated knowledge of website content development lifecycles, including requirements gathering, functional design, user experience testing, and delivery.
Familiarity with various content management systems; Ingeniux, WordPress, and GovDelivery systems a plus.
Demonstrated technical skills, including proficiency in HTML, CSS, Photoshop, and data tools.
Experience working within and extending an existing set of brand guidelines and standards.
Experience working in large government institutions.
Self-directed, well-organized, and able to maintain high levels of production with limited supervisory oversight.
Ability to work with multiple tasks and meet deadlines, maintain confidentiality and a sense of humor, use good judgment and discretion, and interact with a diverse workforce within SPU.
Experience leading and participating in technology projects.
A full City of Seattle online application
Resume & Cover letter describing your skills and experience, related to this position.
~Candidates submitting an incomplete Application Packages will NOT be considered~
City of Seattle COVID-19 Vaccine Mandate
All City of Seattle employees are required to be fully vaccinated against COVID-19. Failure to submit proof of vaccination or qualify for a reasonable accommodation will result in withdrawal of a job offer.
These positions will
occasionally be required to work/be on call in the evening and on the weekend.
Workplace Environment (*Telework Expectation):
Most work is performed in a normal City work/office environment; however, due to the ongoing pandemic and Covid-19 state and local restrictions, hybrid telework/office/field assignment work will be available that’s consistent with HR guidelines, and as circumstances dictate. We continue to seek guidance from local public health agencies and will proceed accordingly with any necessary changed or needs regarding “workplace location” expectations.
Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.
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