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Job Opening details:-
Company Name :- Upland Sports Arena
Position Name :- Welcome Team & Sales Leader
Company Location :- Upland, CA 91786
Job Category : Management jobs
Full Job Description :-
Welcome Team & Sales Lead
Are you looking for a job in a fun, one of a kind sports environment that helps kids and adults better themselves through sports, fitness and wellness? We have an opening for a responsible and mature, people-person to anchor the front desk for a large, indoor sports arena. You would play a key role in shaping the customer experience from start to finish; inform customers of program details, answer any and all questions they may have and register them in the system to welcome them into our community and start them on their recreational journey.
You are a perfect fit for this job if:
You are energized by interacting with and helping people. Wherever you go, especially if it involves people, you tend to love what you do.
You’re a positive person and know how to look on the bright side. People also find you to be genuine, warm and caring.
You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away by addressing it head on with maturity.
You know that customers have challenging days sometimes, and seek to empower and educate them with empathy, grace and enthusiasm. For those times that customers are angry, you have thick skin and let their negative words bounce off of you.
You bring solutions to the table, not just problems. (But you aren’t afraid to point out where we’re going wrong or what can improve).
You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.
You treat every conversation as an opportunity to learn something new and help someone new.
Our company has been in operation for 20 years and people have either never heard of us or they’ve been coming for years. We’re now reaching the generational effect where the customers that started coming to our programs when they were a child, have grown up, graduated from college, got married and now bring their kids! As an employee you receive a free membership and half off all of our programs.
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.
Chief Information Officer; Know all of the Arena programs inside and out and be able to answer product and service questions and suggest information about other products and services
Generate and organize leads to create and track sales
Respond promptly to customer inquiries, ensure customer satisfaction and provide professional customer support.
Communicate with customers through various channels.
Create customer accounts by recording account information and register customers into Arena programs.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate information with colleagues as necessary.
Assist and develop other Welcome Team staff
Provide feedback on the efficiency of the customer service process.
Resolve product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintain financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.
Qualifications / Skills:
Outgoing personality/People person/Positive energy
Education and Experience Requirements:
High school diploma, general education degree, or equivalent.
Familiarity with office software, CRM and phone systems a plus
Previous experience, especially in customer service industry, preferred
Ability to stay calm when customers are stressed or upset
Comfortable using computers, answering phones and tending to customers in person at the same time
Experience working with customer support
Job Type: Full-time
Pay: $17.00 – $20.00 per hour
Paid time off
8 hour shift
COVID-19 considerations:Current California law allows masks to be optional.
Ability to commute/relocate:
Upland, CA 91786: Reliably commute or planning to relocate before starting work (Preferred)
Customer service: 2 years (Preferred)
Work Location: One location
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